Service Advisor
- Nottingham
- Permanent
- Full-time
Circa £30,000 DOE + Benefits
Permanent
Bingham - Office based.
Full Time Monday - Friday 8-5We are looking for a professional, personable, and proactive Service Advisor to join a well-established and highly reputable family-run organisation near Bingham. This is a varied, customer-facing role where service delivery and customer experience are at the heart of everything you do.This is a superb opportunity for someone who thrives on interaction with people and has some Administration experience form a transferable industry sector i.e. Automotive, Engineering, vehicle repair, garage or similar.
Applications from accomplished Administrator's from all backgrounds are welcomed.What will the role involve?
- Acting as the first point of contact for customers, providing a warm and professional welcome.
- Meet and greet a wide range of individual and corporate clients, ensuring an excellent first impression every time.
- Coordinate the drop off of vehicles and flow of workload through the garage.
- Handle incoming calls, from general enquiries to service bookings, adopting an empathetic and solution-focused approach.
- Liaise with suppliers to order parts, coordinating deliveries (multiple times per day) to ensure repair schedules are met efficiently.
- Maintain smooth communication between customers, technicians, and suppliers to ensure high standards of service delivery.
- Uphold and promote the organisation's strong local reputation for outstanding customer care.
- A confident, positive, and smart individual with a professional, approachable manner.
- Excellent communication skills, both face-to-face and over the phone.
- Highly organised, with the ability to prioritise tasks in a busy environment.
- Strong customer service skills with an empathetic and proactive approach.
- A team player who is reliable, adaptable, and takes pride in their work.
- Vibrant culture based on trust and respect.
- Freedom to work flexibly either from home or office to complement work/life balance.
- Working as part of an established team of likeminded, driven high performing individuals.
- Investment in your learning and development.
- Twice yearly bonus payments in line with performance reviews.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
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