Import Customer Service Coordinator

First Choice Staff

  • Heathrow, Greater London
  • Permanent
  • Full-time
  • 1 day ago
We have an exciting opportunity for an Import Customer Service Coordinator to work for a medium size freight forwarder.To provide excellent customer service and operational support for all import airfreight shipments. The role requires close liaison with customers, overseas agents, and internal teams to ensure shipments are processed smoothly, on time, and in line with compliance and service standards.RESPONSIBILITIES
· Manage and oversee all aspects of airfreight import shipments from origin to delivery.
· Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly.
· Liaise with customers and overseas partners to ensure timely movement of freight.
· Record, monitor, and resolve service failures or customer complaints in a professional and proactive manner.
· Build and maintain strong relationships with key customers and suppliers.
· Support the invoicing process by checking files for accuracy and profitability.
· A good understanding of pricing with the ability to complete quotations.
· Work with the Management team to continually improve processes and business performance.
· Support changes in the role necessary to take the department and business forward; and
· Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
· Lead by example; Set the standard by leading through your actionsKey Skills & Attributes
· Previous experience in airfreight imports (essential).
· Basic knowledge of Crosstrades procedures
· Knowledge of customs processes and procedures (essential).
· Excellent communication and customer service skills.
· High attention to detail and ability to work under pressure.
· Strong organisational and time-management abilities.
· Proficient in MS Office (Word, Excel, Outlook).
· Knowledge of freight forwarding systems (e.g., ASM, FCL) is an advantage.
· Ability to work as part of a team and independently.Qualifications
· Good experience within airfreight imports (preferred).
· Customs entry knowledge/experience (essential).
· GCSEs (or equivalent) in Maths and English.
· Additional logistics or freight forwarding qualifications desirable.Monday to Friday.Please forward CVs to sue.stone@firstchoiceuk.com· If you have not heard from us within 7 days , your application has been unsuccessful.

First Choice Staff