Supply Chain Customer Service Analyst

CK Group

  • Basingstoke, Hampshire
  • £19.15 per hour
  • Permanent
  • Full-time
  • 22 days ago
  • Apply easily
CK Group are recruiting for a Supply Chain Customer service analyst to join a company in the pharmaceutical industry on a contract basis for 6 months.Salary:Paying up to £19.15 per hour on a PAYE basisSupply chain customer service analyst role:
  • Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
  • Direct support & liaison with Company Sales Teams.
  • Processing supply orders.
  • Provide first line administration support including payment & accounting administration.
  • Payment dispute resolution handling.
  • Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including “Business Objects”, “Tableau” and “Excel”.
  • Improvement projects supporting distribution of medicines across the UK.
Your Background:
  • Must have experience in customer services role, ideally supply chain related.
  • Beneficial to have undergone customer service training.
  • High learning agility.
  • Flexible and able to stay calm under pressure.
  • High level of communication skills, able to demonstrate empathy, professionalism.
Company:Our client is one of the largest pharmaceutical companies in the world. They focus on finding answers for some of the world's most urgent medical needs.Location:This role is based at our clients site in Basingstoke.Apply:For more information, or to apply for this Supply chain customer service analyst please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 148 124.It is essential that applicants hold entitlement to work in the UK.Please note:This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.Apply for this jobTitleFirst NameSurnameMobileEmailUpload your CVNotes to consultant: (Covering Letter)We'll store this in session so if you're applying for multiple jobs today so you can use this as a base.

CK Group