Director of Enterprise Services

Close Brothers Group

  • London
  • Permanent
  • Full-time
  • 29 days ago
OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.We are looking for an impactful Director of Enterprise Services to shape and deliver our Enterprise Technology strategy. From Cloud and Infrastructure to Service Desk and Identity Management, you’ll oversee the teams that keep our systems resilient, secure, and customer-focused. You’ll work closely with business and tech leaders to drive innovation, enable change, and ensure our platforms are built to last. If you're passionate about making complex systems run smoothly and empowering teams to deliver real impact, this could be your next big move!RESPONSIBILITIES
  • Lead a team of senior technology leaders across Enterprise Services including production support, release and deployment, service desk, identity and access management, governance, cloud and infrastructure, enterprise platforms, quality engineering, and delivery of the central IT change portfolio. Ensure clear direction and strong alignment with the bank’s wider business goals and priorities.
  • Strengthen service resilience and collaboration by ensuring Enterprise Services are stable and reliable, while fostering a culture of teamwork that enables technology and change teams to deliver meaningful value to customers and the business.
  • Safeguard security and compliance by overseeing the implementation of security tooling and vulnerability management in partnership with Group Security, while ensuring all governance and regulatory requirements are met to the highest standards.
  • Shape the Enterprise Services roadmap across application support, release and deployment, tooling, and centres of excellence, ensuring alignment with business goals and customer outcomes.
  • Optimise performance and partnerships including managing budgets, supplier relationships and service agreements while identifying opportunities to improve platforms and drive enterprise-wide innovation.
Developing Our People: as a People Leader, you will be responsible for inspiring and motivating your team. You will also build an inclusive, high-performing team through thoughtful leadership, development, succession planning and values-led communication. Encouraging your team to take responsibility for their own personal development will be key and providing support through regular feedback will empower your people!WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
  • A solid grasp of ITIL practices including incident, problem and change management, alongside service mapping and SLA creation.
  • Technical expertise across end-to-end IT service provision, infrastructure technologies, and control frameworks such as COBIT, NIST and ISO27000.
  • Experience in banking or financial services, with a strong understanding of IT shared services, infrastructure and enterprise platforms.
  • Proven success in leading strategic change and delivering cloud infrastructure projects within complex organisations.
  • A strong commercial acumen and ability to influence at senior levels, with a clear focus on operational impact.
  • A track record as a motivational leader and agile change agent, able to mobilise and partner with key stakeholders.
  • Excellent communication and presentation skills, with the ability to operate at pace while maintaining quality and clarity.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
  • An understanding of banking regulatory requirements an advantage, but is not a prerequisite
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USAt Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:#LI-CD1 #LI-HybridAt Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Close Brothers Group