Customer Service Advisor
- Worcester Droitwich, Worcestershire
- Temporary
- Full-time
Hours: Monday - Friday 9:00am - 5:30pm
Pay: £12.25 per hour
Contract: TemporaryWe are seeking a professional and motivated Customer Service Advisor to join our clients team. You will be the first point of contact for our customers, handling incoming calls, emails, and enquiries with care and efficiency.The duties of a Customer Service Advisor:
- Answering inbound calls and responding to customer enquiries
- Logging and updating customer information accurately on the systems.
- Providing advice, information, and support to customers.
- Escalating queries or issues to relevant departments when necessary.
- Maintaining a positive and empathetic approach with all customers.
- Previous experience in customer service or call handling is desirable
- Excellent communication and listening skills.
- Ability to remain calm under pressure and manage challenging situations
- Strong organisational skills and attention to detail.
- Comfortable using computers and learning new systems.
- A positive, proactive attitude with a genuine passion for customer service.