Customer service Advisor

• Handle inbound and outbound customer enquiries.
• Advising customer accurate information about products, services, policies, and procedures. Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
• Ensure the accurate and thorough documentation of customer information in the CRM.
• Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.
• Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.
• Collaborate effectively with cross-functional teams to deliver seamless customer service. Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.
• Ensure adherence to company policies, including compliance standards and data protection regulations.

• GCSE Maths & English C grade or higher (equivalent to 4 or higher).
• The candidate must be IT literate, with good knowledge in Microsoft Office applications.
• Previous experience in customer service, retail, or a related field is advantageous.
• Experience with CRM, SAP is a plus.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution capabilities.
• Ability to remain professional and composed in high-pressure situations.
• Excellent multitasking and time-management abilities.
• Strong attention to detail and accuracy when handling customer requests.
• Eagerness to learn and adapt to new processes and technologies.
• Positive, empathetic, and customer-centric attitude.
• Ability to collaborate effectively within a team or work independently.

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