System Administrator II
- Brighton
- Permanent
- Full-time
- On-site contact for technical operations and support of all production environments.
- Ensure all client requests and operational problems are updated/resolved within a timely manner.
- Assist with offsite events including setup, event support, and teardown
- Passionate about delivering outstanding client experience and support.
- Inquisitiveness and ambition towards looking for opportunities to automate and improve service.
- Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
- Assist with employee on-boarding ensuring new staff are ready to work on day one.
- Maintain inventory/asset management for company provided equipment and software.
- Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
- Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
- Some local travel may be required.
- Utilize your broad understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.
- Solve Complex Problems: Address diverse and moderately complex problems, using sound judgment to select the best methods and techniques.
- Network and Collaborate: Engage with senior internal and external personnel to maximize the application of functional expertise.
- Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.
- Lead with Expertise: Use your advanced knowledge to guide your team and drive effective solutions.
- At least 4+ years of experience in a technical role.
- Proven expertise with OnPrem and SaaS products.
- Knowledge of global support escalation types and needs.
- A commitment to continuous improvement and proactive issue resolution.
- Technical Proficiency:
- Windows 10, Windows 11, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware, active knowledge of network devices and firewalls
- Operating System configuration, management, and support for desktop/laptop and server
- Experience using Okta or similar SAML and Two-Factor Authentication solutions
- Familiar with using SCCM for Desktop OS deployment and software management
- AirWatch/Intelligent Hub/JAMF or equivalent Mobile Device Management experience
- Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
- Productivity Tools: MS Office, Video Conferencing (Zoom), Slack, Google Workspace Admin
- Remote Work Solutions: VPN, VDI (Horizon View)
- Conference Room and AV technology experience
- ServiceNow or equivalent ITSM ticket system experience
- Superb communication, team skills, and proactive communications with customer service demeanor and focus on delivering excellent end-user experience.
- Attention to detail and high degree of accuracy in recording and reporting
- Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
- A real passion for video games and the industry
- Promptly and efficiently address critical issues from IT Support teams.
- Effectively work with multi-functional teams to optimize processes.
- Contribute to project initiatives using tools like Jira.
- Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Play Hard. Our employees' bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.
- Benefits. Benefits include, but are not limited to Private healthcare, Private dental, A double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection (66% salary), Workplace Savings, 26 days holiday, Enhanced Family friendly policies + other great perks and great office facilities!
- Perks. Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.