IT Support Specialist
- Fulham, South West London
- £300 per day
- Permanent
- Full-time
- Location: Fulham, Greater London, England
- Salary: £300 per day
- Category
- Sector:
- Contract type Contract
- Consultant: Coral Hale
Contract: 6 weeks
Rate: £300 day rate (Inside IR35)
Hours: Typically, 9am-5pm (flexible: 8-4 or 10-6)About the Role:
We are seeking a technically capable IT Support Specialist to help transition employees from One Password to Single Sign-On (SSO) across our organisation. This hands-on role combines technical support with customer service, guiding employees through the setup process and resolving any issues that arise.Key Responsibilities:
- Support the rollout of SSO for ~1,400 employees, assisting 250 users per week.
- Provide remote and on-site technical support for password manager and SSO setup.
- Troubleshoot technical issues and ensure successful login for all users.
- Schedule and manage 1:1 sessions with employees, following a staged rollout approach.
- Follow up post-setup to confirm access and report progress weekly.
- Handle sensitive information with discretion and professionalism.
- Experience with One Password or enterprise password managers preferred.
- Strong technical skills and problem-solving ability.
- Excellent interpersonal and customer service skills; able to support non-technical users.
- Organized and able to manage own diary and workflow effectively.
- Experience troubleshooting technical issues and providing remote guidance.
- Ability to follow structured processes accurately.
- Trustworthy and reliable; access to sensitive company data required.
- Laptop, dual screens, and secure access devices provided.
- Opportunity to contribute to a key IT transformation project.
- 1-stage Teams interview.