Customer Call Handler - Day & Night Shift

Skanska

  • Greater London
  • Permanent
  • Full-time
  • 14 days ago
Description and requirementsSkanska, one of the world's leading project development and construction groups, is aninclusive and responsible business that is helping to build a better society.Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. We have a long term contract providing a complete facilities management solution for the Ministry of Defence Northwood HQ site near Watford , including all non-military support on-site, which involves everything from administration , transport management to ground works and mechanical and electrical engineeringDue to an internal promotion we have a vacancy in our Helpdesk team, a key role required to deliver an excellent service to the customer, taking phone calls to report problems on site and logging jobs on the CAFM system &/or to transfer the call to the number/person asked for. The post will require you to work shifts , incl 8hr Days , 12hr Days and 12 hr nights - this will include weekends as this is a 365/24/7 service.What will you be doing:
  • Answer all telephone calls and emails within agreed SLA
  • Be aware of the escalation process Out of Hours
  • Ensure all motor vehicles are signed for
  • Ensure all accommodation keys are signed for and any spare rooms that are given out and the correct form is filled out
  • Make sure customers are phoned/emailed if a call back has been requested on an HD
  • Provide support to accommodation when needed during working hours
  • 12 hr shift worker to review Geneva jobs raised to make sure all steps have been followed
What will you bring to the role:
  • Experience in a customer facing or call centre environment
  • Ability to manage multiple tasks
  • Able to pick up new computer software (data entry)
  • Calm under pressure
  • Happy to deal with all ranks
This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.Equal opportunitiesWe thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.Flexible workingWe welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.Reasonable adjustmentsWe would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application.More information about the rolePlease note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:Closing dateThe closing date for this vacancy may be subject to change any time at the sole discretion of the business.We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Skanska