Job Title: Helpdesk OperatorShift Pattern: Monday-Friday, 9am-5pmPay Rate: £12.60 p/hJob Description:Communicating with Fire and Security Engineers / Regional service ManagersEmails & Call handlingOver seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFSMeeting Service Levels (SLAs)Following management instructionsCommunicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queriesData InputingWorking as part of a large teamProcessing and maintaining customer recordsEnsuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works requiredA minimum of one year's customer service experience in a customer-facing role is required.Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.We will consider flexible working requests from day one of employment.
