Control Room Operator

Mitie

  • Lurgan, Co Armagh
  • £13.60 per hour
  • Permanent
  • Full-time
  • 12 days ago
Job Title: Control Room OperatorPay Rate: £13.60 p/hShift Pattern: Week 1 - Mon (1700-0600), Tue (1700-0600) Wed - OFF, Thurs - OFF, Fri (1700-0600), Sat (1700-0600), Sun (1700-0600). Week 2 - Mon OFF, Tue OFF, Wed - (1700-0600), Thur (1700-0600), Fri - OFF, Sat OFF, Sun OFFJob Objectives:
  • Responding to alarms in a timely and accurate manner
  • Customer service and good knowledge of Microsoft applications
  • Hit Daily KPIs
  • Individual KPIs
  • Incident reporting on alarms
Main Duties:
  • Managing incoming and outbound calls in an timely and efficient manner
  • Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
  • Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
  • Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
  • Ensuring correct procedures processes are adhered to.
  • Working as part of a team to achieve operational expectation.
  • Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
  • Carry out proactive monitoring for specific clients and further adhoc tasks (Camera checks, audio checks)
  • Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
  • Previous switchboard/call centre experience
  • Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
Essential
  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.We will consider flexible working requests from day one of employment.

Mitie