French Speaking Customer Service Executive

  • Swansea
  • £32,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Recruit4staff are proud to be representing their client, an established Cyber Security Training Business in their search for a French Speaking Customer Service Executive to work in a hybrid role from their offices in Swansea.For the successful French Speaking Customer Service Executive our client is offering:
  • Salary up to £32,000
  • Monday to Friday 8.30 - 1700
  • Permanent
  • Benefits: 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary, ongoing training within the industry
The role - French Speaking Customer Service Executive:
  • Responsible for speaking to customers in the French region with regard to their pending and booked courses
  • Manage a ticketing system to respond to escalated customer queries via email and by phone
  • Assisting with queries about courses due to take place
  • Take payment for further course bookings
  • Manage complaints and solve problems for students currently enrolled on courses
  • Ensure an excellent service to existing and new customers
What our client is looking for in a French Speaking Customer Service Executive:
  • 2+ Years experience in an office based customer service role - ESSENTIAL
  • French language skills - written and verbal fluency - ESSENTIAL
  • Knowledge of cyber security industry - DESIREABLE
  • Previous exposure working a ticketing system - DESIREABLE
Key skills or similar Job titles: Customer Service Executive, Customer Service Officer, Customer Service AdvisorCommutable From: Cardiff, Newport, Bristol, South West, SwanseaFor further information about this and other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

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