Customer Service Assistant
- Swansea
- £25,000 per year
- Permanent
- Full-time
- Salary up to £25,000
- Monday to Friday 8.30 - 1700
- Permanent
- Benefits: Hybrid 3 days in office 2 home based, 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary
- Communicate with customers and course attendees via email and telephone
- Assist with enquiries about course schedules and customer queries
- Support the customer service executive with queries and investigation
- Manage initial complaints from customers
- Assist with payments for course bookings
- Customer Service Experience - ESSENTIAL
- Language Skills: Fluency in French OR Italian OR an Eastern European language - ESSENTIAL
- Relative Qualification in languages - DESIREABLE
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