Customer Service-Logistics

Staffline

  • Manchester
  • Permanent
  • Full-time
  • 2 months ago
Staffline are Hiring!!Customer Service Advisor-LogisticsPermanent, Full-time, on-siteDay shiftsMonday-Friday, Hello Weekends!Salary up to 35K, Depending on experienceIn your role as Customer service advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.
  • To be considered for the role, Pallet Network and Transport experience is essential
In your new role as a Customer Service Advisor:
  • Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
  • Operations Compliance & Customer Service for the pallet networks
  • Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels.
  • Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
  • Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
  • Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures.
Applicants will have previous experience in transport, pallet network, warehousing, customer service, and technical knowledge of CRM systems.For more information, please apply!

Staffline