Customer Service Apprentice - Newcastle 2 Domiciliary
Specsavers
- Newcastle
- Contract
- Full-time
Store: Specsavers Newcastle 2 Domiciliary
Hours: Full time - 40 hours, Monday - Friday
Salary: £6.60 - £8.80 per hour dependent on age (paid monthly)Benefits: Bonus after probation, Specsavers perks, staff, friends and family discounts, free parking, additional birthday day off, company sick pay depending on length of service, enhanced maternity & paternity pay and great career progression opportunitiesBecome an Apprentice in our store and you'll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.You will be working from the Home Visits Office based in - Regus Centre, 4, Admiral Way, Sunderland, SR3 3XWHome Visits Optical Services, now part of Specsavers, is one of the Country's leading providers of home sight tests to individuals in their own homes, residential and nursing home.At Specsavers, we're always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.Another way of learning:Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you'll be a fully-fledged Level 2 Customer Service Practitioner.Why choose an Apprenticeship?
- Earn a salary - paid monthly
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
- To book optical appointments for housebound customers from inbound calls
- Outbound calls to existing customers to book eye tests for their residents
- To update and maintain a customer database
- To contact prospect Care homes/Home visit customers and update database
- To schedule appointments in a logical manner
- HSE forms and general administrative duties