TikTok Shop - Logistics Quality & Performance Management Lead
- London
- Permanent
- Full-time
1. Strategic Performance Management & Planning
- Execute a comprehensive performance management strategy aligned with organizational goals.
- Define, track, and refine KPIs to measure business performance across departments.
- Work hand in hand with other functions in Regional and across Logistics ventures to ensure the suitability, compliance of these KPIs.
- Design and control governance, framework of working process related to critical domain in PM as regional level to drive for performance improvement.
- Measure, monitor and report Logistics Performance in terms of Delivery performance, buyer & seller experience on modes of Business as usual (BAU) and Mega Campaigns (CP).
- Identify opportunities for process optimization, cost reduction, and revenue growth through data analysis.
2. Business Intelligence
- Analyze historical and real-time data to uncover trends, root causes of performance gaps, and actionable recommendations.
- Collaborate with BI, PMI and operations teams across ventures to integrate data sources and ensure alignment with business objectives.
- Partner with internal DE, Tech teams to implement data governance and maintain data infrastructure, BI tools…
3. Stakeholder Engagement
- Facilitate sessions to align stakeholders on performance metrics and BI priorities.
- Participate in strategic project and ensure favorable milestone.Qualifications:Minimum Qualifications
- Bachelor's degree in Business Administration, Data Science, Analytics, or related field; Master's (MBA, MS) preferred.
- Years of progressive experience in operations, performance management, or analytics, with at least 3+ years in a middle management role.
- Expertise in BI tools (e.g., Power BI, SQL Server, Python, R). Strong proficiency in data modeling, SQL, and data visualization.
- Solid knowledge of e-logistics industry and market practices.
- Strong project management skills. Adaptability in multi cultures environment. Ability to play as both individual and team contributor.Preferred Qualifications
- Excellent communication and presentation skills, with the ability to simplify complex data for diverse audiences.
- Strategic thinker with a collaborative mindset and problem-solving attitude.
- Strong analytical and critical thinking skills to interpret large dataset and draw meaningful conclusions.
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.