Renault Contact Centre Advisor

RAC Motoring Services

  • Walsall
  • £23,246 per year
  • Permanent
  • Full-time
  • 6 days ago
We have an exciting opportunity to join our Renault Contact Centre team and play a key role in delivering outstanding service to Renault and Dacia customers and dealerships. Whether your background is in retail, hospitality, or a call centre, your ability to connect with people and resolve issues will be highly valued.Based at our Bescot office, Walsall, this is a full-time permanent role working 35 hours per week with shifts scheduled between Monday to Friday 08:00 - 18:00.You'll manage customer contact from start to finish, resolve complaints, meet KPI's and collaborate with Renault internal teams and dealerships. This is a fast-paced, rewarding role where your communication skills and problem-solving mindset will shine.What we're looking forWe're looking for enthusiastic individuals who:
  • Enjoy engaging with customers and building rapport
  • Are empathetic, calm under pressure and solution-focused
  • Communicate confidentially via verbal and written communication methods
  • Are proactive, resilient and motivated to exceed expectations
  • Ideally have experience in complaint handling or customer service
  • Thrive in a busy, team-oriented environment
  • Consistently demonstrate reliability and commitment
Key Responsibilities
  • Manage customer queries and complaints from start to resolution
  • Provide timely updates and maintain accurate case records
  • Liaise with dealerships and internal stakeholders
  • Apply goodwill gestures creatively and responsibly
  • Actively promote the brand and identify opportunities to upsell products and services
  • Attend training to stay up to date on products and processes
Benefits & Rewards
  • Free RAC Ultimate Complete Breakdown Cover from Day One
  • Bonus Scheme eligibility
  • 23 days holiday + bank holidays (Rising to 25 with service)
  • Pension contributions up to 6.5% on qualifying earnings
  • Family leave support including paid time off
  • Confidential personal support service (24/7 for you and household members aged 16+)
  • Car salary sacrifice scheme (after 12 months, including EV options)
  • Access to Orange Savings - discounts on retailers, supermarkets, holidays, tech and more
Colleague Share Scheme - 'Owning it Together'When you join us, you will automatically be opted into our Colleague Share Scheme, called 'Owning it Together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive or bonus!We're proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences. Together, we are all #OrangeHeroesAbout YouNot SpecifiedAbout UsNot Specified

RAC Motoring Services