DAFaid Incident Advisor

RAC Motoring Services

  • Walsall
  • Contract
  • Full-time
  • 1 day ago
Join the RAC Team as an Incident Advisor - DAFaid Control CentreWe're excited to offer 2 Part-Time and 3x Full-Time opportunities for Incident Advisors to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.These roles are offered on a 6-9 month Fixed-Term Contract, starting 1st October 2025(please only apply if you are able to start on this date and can commit to full-time training)About the RoleAs an Incident Advisor, you'll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You'll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations.This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.Annual Salary: £25,396 | £12,698🕒 Available Shifts4 on | 4 off pattern:
  • 07:30-18:30 (40 hours/week) full-time x1
  • 17:00-22:00 (20 hours/week) part-time x2
Monday-Friday options:
  • 2 week pattern - Week 1: 07:00-15:00 | Week 2: 14:00-22:00 (40 hours/week) full-time x1
  • 2 week pattern - Week 1: 08:30-16:30 | Week 2: 14:00-22:00 (40 hours/week) full-time x1
🔑 Key Responsibilities
  • Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience.
  • Manage workloads effectively, showing initiative and attention to detail.
  • Work both independently and collaboratively to maintain service excellence.
  • Communicate confidently with internal and external stakeholders at all levels.
🧠 What We're Looking For
  • Strong attention to detail and ability to meet deadlines.
  • Excellent keyboard and IT skills (Word, Excel, PowerPoint).
  • Confident telephone manner and interpersonal skills.
  • Assertiveness and professionalism in handling customer interactions.
🎁 What We Offer
  • Eligibility for our performance-based bonus scheme.
  • 23 days annual leave (pro-rata).
  • Pension scheme with up to 6.5% employer contributions.
  • Life assurance cover (2x basic salary, up to 10x with flexible benefits).
  • Family leave support and confidential wellbeing services.
  • Car salary sacrifice scheme (after 12 months), including electric vehicle options.
  • FREE RAC Ultimate Complete Breakdown Cover from day one.
  • Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more.
  • FREE onsite parking.
  • Automatic enrolment into our Colleague Share Scheme - 'Owning it Together', giving you a stake in RAC's future success.
Ready to become one of our #OrangeHeroes? Apply now and be part of our journey!We're proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.About YouNot SpecifiedAbout UsNot Specified

RAC Motoring Services