Patient Services Executive

NHS

  • Leeds
  • £24,350 per year
  • Permanent
  • Full-time
  • 3 days ago
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.We are looking for a Patient Services Executive to join our team. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.Main duties of the jobWhat were looking for:- Experience in a patient-facing or customer service role, ideally within a healthcare setting.- NHS background is highly desirable, especially with the use of NHS systems and processes.- Strong administrative skills, with accuracy and attention to detail.- Excellent organisation, time management, and multitasking abilities.- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.- A proactive and supportive approach, with a focus on delivering excellent patient care.About usWere Care Fertility, were the largest private provider of IVF and fertility treatment in the UK.We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition.DetailsDate posted01 September 2025Pay schemeOtherSalary£24,350 a yearContractPermanentWorking patternFull-time, Flexible workingReference numberE0328-LE21PSE272Job locationsSeacroft HospitalYork RoadLeedsLS14 6UHJob descriptionJob responsibilitiesWhat were looking for:- Experience in a patient-facing or customer service role, ideally within a healthcare setting.- NHS background is highly desirable, especially with the use of NHS systems and processes.- Strong administrative skills, with accuracy and attention to detail.- Excellent organisation, time management, and multitasking abilities.- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.- A proactive and supportive approach, with a focus on delivering excellent patient care.What we offer:- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.- Training and development in a rewarding healthcare setting.Key details:Location: Care Fertility Leeds, Seacroft Hospital, York Rd, Seacroft, Leeds LS14 6UHHours: Monday to Friday, 8am 6pm (with some weekend work on a rota basis)Benefits include:- Salary: £24,350.00 per annum- 33 days' annual leave (including public holidays)- Pension scheme- Life assurance- A range of other benefits, including retail discounts and access to our wellbeing hub Job descriptionJob responsibilitiesWhat were looking for:- Experience in a patient-facing or customer service role, ideally within a healthcare setting.- NHS background is highly desirable, especially with the use of NHS systems and processes.- Strong administrative skills, with accuracy and attention to detail.- Excellent organisation, time management, and multitasking abilities.- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.- A proactive and supportive approach, with a focus on delivering excellent patient care.What we offer:- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.- Training and development in a rewarding healthcare setting.Key details:Location: Care Fertility Leeds, Seacroft Hospital, York Rd, Seacroft, Leeds LS14 6UHHours: Monday to Friday, 8am 6pm (with some weekend work on a rota basis)Benefits include:- Salary: £24,350.00 per annum- 33 days' annual leave (including public holidays)- Pension scheme- Life assurance- A range of other benefits, including retail discounts and access to our wellbeing hubPerson SpecificationExperienceEssential
  • - Experience in a patient-facing or customer service role, ideally within a healthcare setting.
  • - Strong administrative skills, with accuracy and attention to detail.
  • - Excellent organisation, time management, and multitasking abilities.
  • - Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
  • - A proactive and supportive approach, with a focus on delivering excellent patient care.
Desirable
  • - NHS background is highly desirable, especially with the use of NHS systems and processes.
Person SpecificationExperienceEssential
  • - Experience in a patient-facing or customer service role, ideally within a healthcare setting.
  • - Strong administrative skills, with accuracy and attention to detail.
  • - Excellent organisation, time management, and multitasking abilities.
  • - Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
  • - A proactive and supportive approach, with a focus on delivering excellent patient care.
Desirable
  • - NHS background is highly desirable, especially with the use of NHS systems and processes.

NHS