ICT Service Desk Support Analyst (Band 4)

The Recruitment Co.

  • Ballymoney, Co Antrim
  • Temporary
  • Full-time
  • 8 hours ago
Job Opportunity: ICT Service Desk Support Analyst (Band 4)📍 Location: Ballymoney, Northern Ireland
🕒 Full-time | Fixed Working PatternPay: £13.57Are you passionate about delivering high-quality ICT support and eager to make a meaningful impact in a dynamic public sector environment? We're looking for a proactive and customer-focused ICT Service Desk Support Analyst to join a dedicated team supporting critical health and social care services.🧾 Key Responsibilities
  • Provide first-line technical support for ICT incidents and service requests
  • Log, track, and escalate issues to relevant teams, ensuring timely resolution
  • Maintain accurate documentation and ensure compliance with data security policies
  • Assist with hardware/software installations and liaise with third-party vendors
  • Support service delivery in line with ITIL, ISO20000, and ISO27001 standards
  • Contribute to continuous improvement and modernization of ICT services
🎓 Essential CriteriaQualifications & Experience (assessed at shortlisting):
  • HND or equivalent 3rd-level qualification in ICT and 6+ months in a technical ICT role
OR * 1+ year of relevant ICT technical experience (e.g. desktop support, user support, service desk)
  • ITIL Foundation Certificate or willingness to obtain within 6 months
  • Full UK driving licence and access to a vehicle (reasonable adjustments considered)
Skills & Knowledge (assessed at interview):
  • Strong understanding of technical concepts and problem-solving
  • Excellent communication and interpersonal skills
  • Ability to manage pressure, prioritize tasks, and work independently or in a team
  • Familiarity with Windows 10 and Microsoft Office (2016-365)
  • Knowledge of ICT service delivery best practices (ITIL, ISO standards)
Send your CV to darius.g@therecruitmentco.uk in order to apply

The Recruitment Co.