Sales Operations Director

Conferma

  • Manchester
  • Permanent
  • Full-time
  • 26 days ago
Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards.We’ve engineered connectivity to over 85 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together.PositionConferma is looking for an experienced Sales Operations Director to develop and implement sales, planning, processes, tools and procedures to increase efficiency, productivity and revenue. Partnering with the Commercial Leadership team to drive growth and remove operational barriers in support of the business strategy and objectives will be a critical element of the role. The successful candidate will be a highly structured and driven professional, with experience in analytical rigor, project management and a mix of strategic and operational work. This is a great opportunity for A self-starter who can quickly jump in and take day-to-day ownership of Sales Operations and drive key strategic initiatives and their outcomes from the ground up. This role will report directly to the Chief Commercial Officer.Requirements
  • Own day-to-day business operations for the Commercial team including setting sales plans, tracking KPIs, managing inbound lead allocation, pipeline oversight, monitoring client engagement (eg: account plans, QBR’s) and other key processes.
  • Drive strategic initiatives to develop, implement and optimise planning, processes and procedures to increase the Commercial team's efficiency, productivity and revenue.
  • Drive the sales forecasting process - engaging the Commercial team with their pipeline to drive timely and accurate positioning.
  • Work with Finance team to develop, implement and refine reporting to measure the effectiveness of revenue processes.
  • Project manage key change initiatives which impact the sales organisation (eg: enhancements to CRM tool – Salesforce, Territory design etc).
  • Develop strong performance data that measure progress against goals, driving actionable insights that inform key leadership decisions and drive growth across the business.
  • Present pipeline insights across the business ensuring a high level of data integrity through collaboration with the Commercial team.
  • Ensure collaborative and effective communication with critical teams including customer support, customer success, implementation, customer service delivery and product.
  • Design Sales technology roadmap and influence investment
  • Implement a Rhythm of business for the commercial team that creates consistency as the business grows
  • Over time collaborate with HR teams to design and execute Sales enablement and Sales Incentive programs
What you will have:
  • Proven track record of developing and implementing Sales Operations in a high growth B2B business.
  • Highly organised and structured, adept problem solver with excellent prioritisation and project management skills.
  • Demonstrable experience of sales productivity KPIs, inbound lead allocation, pipeline management, planning and forecasting.
  • Keen understanding of how to balance getting the details right while still moving fast.
  • Strong working knowledge of Salesforce and analytics tools such as Power BI.
  • An excellent communicator, with the ability to clearly articulate at all levels.
  • A strong influencer at all levels and have experience of leading change initiatives.
  • Ability to work effectively under pressure, with the flexibility to adapt to changing business priorities.
  • Ability to self-organise, manage multiple priorities and make sound decisions.
  • Ability to demonstrate the highest standards of discretion and integrity.
  • Strong with managing structured and unstructured data to provide insights.
  • Excellent collaborator and experience working cross business including with Finance, Customer success and Service
  • Are a strategic thinker with a hands-on approach.
CompensationSalary & Bonus: Dependent on experience, and skillsBenefits at ConfermaAt Conferma we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect, as well as providing flexibility for you and your family.
  • A salary sacrifice pension to maximise your contributions
  • Life Assurance cover to provide peace of mind
  • Enhanced Company sick pay to put your mind at rest
  • Single cover private medical scheme, with the flexibility to add family members at your own cost
  • 33 days paid annual leave to allow you to focus on what's important to you outside of work
  • The ability to purchase up to 10 additional days holiday each year to enable additional time off
  • Additional paid time off for life events, such as moving house or getting married
  • An additional days leave on or around your birthday
  • Enhanced paid parental leave on the birth or adoption of your child
  • A confidential Employee Assistance program (EAP) available to all 24/7
  • Access a range of fantastic additional rewards, such as Cycle 2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema tickets, via Conferma Rewards
Diversity Equity and InclusionWe are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favorable treatment, nor be disadvantaged by any conditions or requirements which are irrelevant.

Conferma