Associate Account Manager

• Manage touring package rental sales from start to finish, handling enquires, preparing quotations and chasing leads
• Assist Account Handlers and team members in a client facing role to create detailed orders to ensure effective delivery.
• Actively pursue touring and rental projects, acquiring contracts through client liaison, remaining as first point of contact as required.
• Confirm orders, instructing equipment preparation staff of the process.
• Follow up and develop leads, including enquiries fielded via sales administrators and ensure they are dealt with in a timely and positive manner
• Engage in marketing activities to positively promote the global brand.
• Develop effective solutions to ensure customer satisfaction, initiate and manage customer relationships and identify / resolve any problems
• Liaise with the Operations and Warehouse managers to fulfil requests
• Ensure that customer service standards are maintained and continually improved.
• Maintaining good communications with other departments that are involved with or affected by project activity
• Work with the accounts department to ensure that all projects are invoiced in a timely and appropriate manner
• Monitor industry pricing trends, reporting any significant findings when appropriate.
• Any other reasonable ad-hoc requests as required by your manager.

• Effective administration skills, together with a good working knowledge of Microsoft Office and the ability to use database software is essential
• Knowledge of speaker prediction software (ArrayCal, Soundvision, Display 3) and CAD preferred.
• Flexibility and adaptability, capable of multitasking, while remaining calm under pressure
• Demonstrate an ability to maintain discretion and confidentiality
• Ability to anticipate problems and find effective solutions aligned to the Company's policies procedures.
• Strong business acumen with the ability to evaluate budgets and profit potential and work towards deadlines
• Knowledge of working to industry standard accepted practices
• Demonstrate an ability to maintain discretion and confidentiality

• Educated to degree level (or equivalent) in the field of audio / AV

• A minimum of 2 years of experience in a similar role.

• Right to Work and Remain in the UK
• Flexibility to work unsociable hours which may include evenings and weekends, as required, in addition to your normal hours of work from time to time.
• Full, clean UK driving license.

• Competitive Medical Cash Plan
• Generous holiday allowance, 25 days + bank holidays
• Employee Assistance Program: free counselling, legal support & 24.7 help line
• Opportunities for training and career advancement
• Pension plan with employer contribution
• Cycle to Work Scheme
• Income Protection
• And more

Solotech