Claims Handler

• The support and encouragement of a great team behind you and friendly partners who all want to help you thrive;
• Interesting and varied work with a focus on development of your skills; and
• A competitive package with great benefits.

• conducting initial interviews for new consumer client enquiries; prioritising all inbound telephone calls and conduct follow up calls to maximise the level of client instructions;
• corresponding to any new email / online enquiries within 15 minutes of receipt;
• completing initial ‘conflict of interest’ and ID checks;
• liaising with third-party suppliers, such as agents and experts providing pro bono advice;
• providing initial best costs advice to prospective clients, preparing retainer documentation and forms of authority following risk assessment and arranging cover where appropriate;
• using a case management system to process and progress queries and workflows;
• conducting ad hoc research to help understand the medical terms and procedures that may influence the risk assessment process;
• managing the rejection process for enquiries that fail fundamental risk assessment measures, such as jurisdiction, limitation etc.;
• recording and reporting on the present position for all enquiries and reasons for non-conversion;
• producing (where appropriate) file rejection correspondence, such as advice on limitation, seeking alternative legal advice, etc.;
• assisting with file closure procedures, such as archiving, collection of fees from ATE providers on failed cases etc.;
• drafting own correspondence and documents;
• sourcing witness questionnaires;
• having a clear understanding of the litigation process so that clients can attain an overview at the initial stages;
• assisting with project work across our wider Managed Legal Services team;
• taking telephone calls from debtors wishing to make payments to the firm; and
• responding to new enquiries received across a number of work streams being serviced by other brands within Ampa.

• experience gained from within a sales, customer services, call centre, retail or administrative background would be advantageous;
• experience, or confidence, in communicating effectively over the phone;
• confidence with IT systems to include Microsoft Word and Excel;
• Although preferable, legal experience is not necessary for this position, as training will be provided. Applications are welcomed from candidates with non-legal backgrounds, candidates returning to work from career breaks, or those looking to change industry sector;
• a desire to work and progress within a law firm;
• the ability to multi-task and prioritise;
• the ability to produce a high standard of work, whilst maintaining accuracy and good attention to detail; and
• strong organisational skills whilst maintaining team processes and procedures.

• highly enthusiastic, willing to the extra mile and be happy to go beyond the job description;
• respectful towards others and have a positive, willing and ‘can do’ attitude; and
• keen to learn, interested in driving your own career progression and be proactive in taking ownership of this.

• competency with IT systems to include Microsoft Word and Excel;
• previous experience within an administrative capacity is desirable but not essential;
• the ability to work well in a team and develop good working relationships with colleagues and others;
• good communication skills with the confidence to liaise openly and clearly with colleagues and clients;
• the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail;
• to be able to demonstrate flexibility, initiative and confidence in your own ability;
• enthusiasm willing to go the extra mile and be happy to go beyond the job description;
• respectful towards others and have a positive, willing and ‘can do’ attitude; and
• keen to learn, a strong team player, and be proactive in taking ownership of your work.

Shakespeare Martineau