Secretarial Assistant

NHS

  • Sheffield
  • £24,465 per year
  • Permanent
  • Part-time
  • 6 days ago
Permanent | 30 hrs per weekWe are looking for someone to provide high-quality clinical typing and administrative support to our ENT/Plastics department. You will work with the Secretarial Team Leader and clinical staff to ensure the smooth running of operations and help deliver exceptional patient care. Your main responsibilities will include typing clinical letters, managing correspondence, and carrying out administrative tasks based on notes or dictation.About You: You will be educated to GCSE standard or equivalent, including English Language, with experience of audio-typing and working in a customer-focused environment.You don't need NHS experience to apply - we're happy to train you on medical terminology! If you're someone who can juggle a busy workload and support the seamless functioning of our team, we want to hear from you. Apply today!Main duties of the jobYou will report to the Secretarial Team Leader, and your responsibilities will include:Type clinical letters, correspondence, and admin tasks from notes or dictation.Ensure clinic letters are sent out on time and to the required standards.Communicate with secretaries and consultants to meet 18-week targets.Check patient appointments, waiting lists, and tests, escalating issues when needed.Update RTT info and help with database management.Handle office tasks like photocopying, filing, and managing post.Provide phone support to parents and escalate complex issuesAbout usAt Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.DetailsDate posted28 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annum pro rataContractPermanentWorking patternPart-timeReference number425-25-7378480Job locationsSheffield Children's NHS Foundation TrustWestern BankSheffieldS10 2THJob descriptionJob responsibilitiesFor more information on the main responsibilities for this post, please refer to the job description and person specification.Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.Diversity StatementAt Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-Onsite Job descriptionJob responsibilitiesFor more information on the main responsibilities for this post, please refer to the job description and person specification.Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.Diversity StatementAt Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-OnsitePerson SpecificationQualifications & TrainingEssential
  • Educated to GSCE standard including C grade in English or equivalent
  • RSA II typing or equivalent qualification or equivalent experience
Desirable
  • NVQ 2 in Business administration or equivalent
  • RSA III or equivalent qualification or equivalent experience
ExperienceEssential
  • Experience of audio-typing in a secretarial role
  • Experience of working with different computer software e.g. email, internet etc.
  • Experience of working in a customer-focused environment
Desirable
  • Experience of working with confidential material
  • Previous medical secretarial experience
  • Experience with NHS software systems
Knowledge & SkillsEssential
  • Word-processing & audio-typing skills
  • Good time management skills with the ability to prioritise work according to deadlines
  • Able to work as part of a team and under own initiative
  • Good verbal and written communication skills with team / clients/ relatives using tact when required
  • High standard of accuracy
  • Ability to establish and maintain effective working relationships
  • Ability to deal with conflict
Desirable
  • Knowledge of medical terminology
Personal AttributesEssential
  • Adaptable to change
  • Attention to detail and accuracy
Person SpecificationQualifications & TrainingEssential
  • Educated to GSCE standard including C grade in English or equivalent
  • RSA II typing or equivalent qualification or equivalent experience
Desirable
  • NVQ 2 in Business administration or equivalent
  • RSA III or equivalent qualification or equivalent experience
ExperienceEssential
  • Experience of audio-typing in a secretarial role
  • Experience of working with different computer software e.g. email, internet etc.
  • Experience of working in a customer-focused environment
Desirable
  • Experience of working with confidential material
  • Previous medical secretarial experience
  • Experience with NHS software systems
Knowledge & SkillsEssential
  • Word-processing & audio-typing skills
  • Good time management skills with the ability to prioritise work according to deadlines
  • Able to work as part of a team and under own initiative
  • Good verbal and written communication skills with team / clients/ relatives using tact when required
  • High standard of accuracy
  • Ability to establish and maintain effective working relationships
  • Ability to deal with conflict
Desirable
  • Knowledge of medical terminology
Personal AttributesEssential
  • Adaptable to change
  • Attention to detail and accuracy

NHS