Service Delivery Manager
Alchemy Global Talent Solutions
- Wolverhampton
- Permanent
- Full-time
- Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction.
- Managing teams across multiple locations to deliver on service level agreements and performance targets.
- Building and nurturing relationships with both internal departments and external stakeholders.
- Implementing and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols.
- Identifying and implementing process improvements to boost efficiency and revenue.
- Creating bespoke solutions tailored to customer requirements.
- Owning site-level P&L and contributing to strategic financial planning.
- Ensuring the safety, security, and ongoing maintenance of all facilities and equipment.
- Driving health & safety compliance, including audits, training, and wellbeing initiatives.
- Leading and developing site teams through goal-setting, coaching, and performance reviews.
- Preparing accurate reports on KPIs, budgets, and incidents for senior leadership.
- Ensuring full compliance with ESG principles, quality audits, and operational governance.
- Proven experience in service delivery, operations, or facilities management within the relocation, records management, or similar sectors.
- A coaching-led leadership style with the ability to manage, develop, and motivate cross-functional teams.
- Solid understanding of compliance, audits, and H&S legislation; IOSH training is desirable.
- Excellent communication and organisational skills, with strong data-driven decision-making abilities.
- Familiarity with operational and people management systems.
- Commercial awareness and a proactive mindset for driving change and continuous improvement.