Audio Visual Technician

• Execute AV, video conferencing and broadcast event support
• Set up, operate and troubleshoot equipment including mixers, PTZ cameras, DSPs and codecs
• Pre-event testing and quality assurance for all AV systems
• Engage with internal clients, offering expert setup advice and troubleshooting support
• Support live event switching using tools like Blackmagic ATEM
• Manage room automation via EXTRON/AMX systems
• Operate across Zoom, MS Teams, and hybrid conferencing environments
• Assist with infrastructure installs including telecommunication and media tech

• Set up, test, operate and break down audio-visual equipment for meetings, conferences, and events (internal and client-facing).

• Ensure seamless execution of AV services including projection, sound, lighting, display, and video conferencing.

• Configure and operate digital audio mixers, microphones, speakers, amplifiers, video switchers, and PTZ cameras.

• Operate broadcast equipment such as Blackmagic ATEM for live streaming and multi-camera switching.

• Configure and support room automation systems (EXTRON/AMX) for integrated control of AV hardware.

• Perform daily room checks to ensure all AV systems are online, functional, and up to standard before use.

• Conduct pre-event testing of all AV systems including connectivity, signal flow, and audio quality assurance.

• Troubleshoot and resolve technical issues in real time during live events or meetings to minimise downtime.

• Diagnose and resolve issues with AV signal paths, hardware configuration, and network interfaces.

• Perform component-level diagnostics and basic repairs on AV hardware when needed.

• Maintain and update firmware/software on AV systems, codecs, DSPs, and control interfaces.

• Escalate unresolved issues to higher-tier technical support or third-party vendors as appropriate.

• Act as the first point of contact for AV-related support requests.

• Provide expert guidance on the best use of AV equipment for meetings, training sessions, and corporate events.

• Liaise with presenters, event organisers and stakeholders to understand technical requirements and support delivery.

• Provide in-room support before and during key meetings or events.

• Deliver brief AV user training sessions or walkthroughs for meeting hosts or internal clients.

• Support large-scale hybrid events, global town halls, webinars, and live streams.

• Coordinate multi-platform video conferencing including Zoom, Microsoft Teams, Cisco/Polycom and webinar platforms.

• Manage audio feeds, camera angles, media playback, and scene transitions during live events.

• Liaise with internal comms, production teams or vendors for high-profile AV productions.

• Assist in the installation and upgrade of new AV infrastructure, systems, and conference room setups.

• Support structured cabling, mounting of displays, integration of AV over IP systems, and rack setups.

• Work alongside vendors and facilities teams for AV commissioning and project delivery.

• Maintain accurate records of AV setups, room configurations, signal diagrams, and user manuals.

• Keep an inventory of AV hardware, consumables, and spares (e.g. cables, adapters, remotes).

• Assist in the tracking and logging of service issues, tickets, and maintenance schedules.

• Document any changes to system setups or configurations for audit and continuity purposes.

• Log incidents, feedback and usage patterns to help improve AV service quality.

• Contribute to the refinement of AV SOPs (standard operating procedures), user guides, and best practices.

• Provide feedback and suggest AV system improvements or upgrades based on end-user needs and performance.

• Support periodic reviews of AV infrastructure to ensure scalability, consistency, and compliance with corporate AV standards.

• Ensure AV operations adhere to company health and safety guidelines (e.g. cable management, equipment handling).

• Manage power, data and ventilation requirements for all AV systems installed or used.

• Support compliance with data protection and confidentiality policies, especially in sensitive or executive environments.

• Comprehensive professional AV production experience within a corporate environment

• Experience operating digital audio mixers (Yamaha, Behringer etc.)

• Dante Level 1 certification

• Familiarity with DSP platforms (Bi-Amp, Q-Sys, etc.)

• Hands-on knowledge of EXTRON, AMX, PTZ cameras, Blackmagic ATEM

• Strong troubleshooting and signal flow skills

• Experience supporting Zoom, MS Teams, Cisco, Polycom VC & other vendors equipment

• Excellent client-facing communication skills

• Background in AV integration or media production is a plus

• Confident in time-sensitive, high-pressure settings

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