Service Desk Coordinator - Manchester (BNSDC)

Rapport Guest Services

  • Manchester
  • £29,915 per year
  • Permanent
  • Full-time
  • 1 month ago
Job IntroductionYou will be part of EMEA wide team of 24 and growing! The team works very collaboratively even though we are widespread and are looking forward to having you join our team.As a Service Desk Coordinator, you will provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards. Act as a building point of contact, providing a friendly, helpful and customer focused service to all clients in all tasks which are undertaken. To create a good rapport with BNY staff and partners to ensure the optimum service provision.The Service Desk Coordinator will be responsible for taking and routing calls for the main BNY switchboards, switchboard & meeting rooms reports and support with share email inboxes enquiries, Facilities Helpdesk.Type of contract: Full-time, PermanentHours: 40 per week (Monday-Friday; on a shift rota basis)What will you get?
  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
  • To provide a warm, courteous and prompt service to all internal/ external clients.
  • To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
  • To handle incoming enquiries for any of the Call Services.
  • Build relationships with clients, PA's and bookers across all sites.
  • Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular monthly reports in accordance with the agreed KPIs.
  • To assist with covering reception as and when required.
  • To check, read and action e-mails from the shared team mailbox regularly and on a timely basis within the SLA.
  • To fully support and assist with reports and statistics regarding switchboard, room bookings and events.
  • To support and maintain the SW database up to date by coordinating with other offices globally.
  • Possibility to book meeting room spaces globally
The ideal candidate will:
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
  • Display excellent personal presentation and interpersonal skills.
  • Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
  • Demonstrate confidence when dealing with complaints/issues.
  • Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
  • Ideally have previous customer service experience in a similar setting.
About usRapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us and our values at .Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport Guest Services