Associate EUC Support Analyst

Cadent Gas

  • Coventry
  • £37,977-44,679 per year
  • Permanent
  • Full-time
  • 5 days ago
Empower productivity. Support technology. Drive user experience.As an Associative Technical Analyst - End User Computing, you'll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you'll help ensure our end users have a seamless, secure, and productive experience.This is a hands-on role where your technical skills and customer focus will make a real impact. You'll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.Why you'll love this role:This is a technical support role that offers variety, collaboration, and the opportunity to make a real difference in how our people experience technology.
  • User-Centric Support - Deliver reliable and efficient IT services to thousands of users across the business.
  • Technical Breadth - Work across hardware, software, and cloud-based collaboration tools.
  • Collaborative Working - Partner with IT teams, vendors, and support partners to resolve issues and enhance services.
  • Continuous Improvement - Help maintain service continuity and drive improvements in performance and user experience.
  • Learning & Development - Grow your technical skills in a fast-paced, supportive environment.
What you'll bring:You're a tech-savvy problem solver with a passion for helping others succeed.
  • Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience
  • Experience in IT support or technical analysis, ideally in an end-user computing environment
  • Familiarity with Windows OS, Microsoft 365, and endpoint management tools
  • Troubleshooting and customer service skills
  • Excellent communication and teamwork abilities
  • Ability to work independently and collaboratively
  • Technical knowledge in at least three of the following areas:
  • Microsoft 365, SharePoint, OneDrive & Exchange
  • Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD
  • Windows 10/11 build automation, image management, task sequences, driver integration
  • Active Directory management, GPO, LDAP, disaster recovery
  • Windows as a Service and patch management
  • DEP & MDM solutions
  • PowerShell, VBScript and scripting
  • Certificate management
  • Security tools (Symantec Endpoint Protection, Microsoft Defender)
  • Printing solutions
Looking to take the next step in your IT career? Join us as an Associative Technical Analyst and help shape the future of end-user technology at Cadent.Please note that this position will close on Sunday 14th September, with interviews scheduled to commence shortly after.Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.At Cadent, we're thrilled to be part of the future of UK energy!We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.What's In It for YouHere at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:
  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary
  • 25 days holiday, plus statutory days, and an option to buy more
  • An extra day off each year to celebrate life's special moments
  • Career development with funded learning options
  • Flexible working and strong ED&I commitments
  • Generous family policies and flexible benefits
  • Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.Diversity and InclusionDon't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!What's next?To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website atBe part of something big. Help shape the future of gas for generations to come.

Cadent Gas