World Duty Free are looking to recruit a customer and sales focused Customer Service Leader to join their team at Heathrow. You will be responsible for inspiring a team of people to deliver sales and profit targets; through coaching, leading and role modelling exceptional customer service and operational standards within their airport shops.Key Accountabilities
Acting as role model to inspire your team to deliver individualised world class service at all times
Enabling the full potential of your team and individual team members by continuous coaching and tailored development
Working as a key management team member to ensure the smooth daily running of all shops to outstanding operational standards
Role modelling and applying behaviours as set out in our Global Competency Framework (Progress Me)
Recruiting outstanding talent in a manner that promotes WDF as an employer of choice
About YouThe ideal candidate for this role will have experience in a similar fast paced and high turn over retail management environment and confident in progressing themselves and to manage, develop and enhance the performance of others.Other essential skills:
Passionate about providing exceptional service - both personally and in a team
Able to communicate the commercial direction of the business in a meaningful way
Role model self-motivation, enthusiasm and professionalism
Experience of coaching/supervising/managing team members within a service or sales environment
Ability to motivate and inspire people
Excellent interpersonal skills - a good ability of spoken English
About The CompanyWorld Duty Free are the UK's leading travel retailer, offering a wide selection of premium brands across their stores at London Heathrow, London Gatwick, London Stansted, Manchester, Birmingham, Glasgow, Edinburgh, Bristol, Exeter, Bournemouth, Southampton, Liverpool, East Midlands, Newcastle, Robin Hood Doncaster Sheffield, Leeds Bradford, Aberdeen, Belfast City and Eurotunnel.They strive to bring you the very latest products at great value prices. Their unparalleled selection of premium products include ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines and champagne.Whether you are heading on holiday to Barbados or jetting off to Boston for business, World Duty Free is the place to buy world-famous branded products with great savings against UK High Street prices.
