Operations Advisor
- Newport
- £27,000 per year
- Permanent
- Full-time
- Customer Service Operations:
- Respond promptly to customer service inquiries in fluent German and English.
- Accurately record insurance details from customers, brokers, and insurers using internal systems.
- Manage high volumes of inbound calls and correspondence within agreed SLAs.
- Maintain strong relationships with customers, lessors, suppliers, and insurance partners.
- Handle complaints professionally, following company policies and complaint handling procedures.
- Support and mentor junior colleagues to uphold team performance and standards.
- Claims Handling:
- Investigate insurance claims, collecting statements and documentation.
- Assess and verify coverage, estimate losses, and manage claim reserves.
- Notify insurers of claims exceeding delegated authority limits.
- Follow up proactively to obtain outstanding information and keep customers updated.
- Identify subrogation, recovery, and salvage opportunities where applicable.
- Fluent German and English language skills (verbal and written).
- Previous experience in customer service, preferably in insurance or claims handling.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritise workloads, and work independently in a fast-paced environment.
- Excellent organisational skills with attention to detail.
- Conflict resolution and problem-solving capabilities.
- Flexibility to adapt to changing priorities and customer needs.
- Competitive salary of £27,000 per year.
- Hybrid working model based in Newport.
- Free on-site parking.
- Performance-related bonus scheme.
- 25 days annual leave with the option to buy or sell holidays.
- Private medical healthcare.