Receptionist and Administration Assistant

NHS

  • Stroud, Gloucestershire
  • £24,465 per year
  • Permanent
  • Full-time
  • 13 days ago
We have an exciting opportunity for an experienced Reception Administrator to join our reception team within our Stroud Hub - Weavers Croft.There will be occasions and expectations to cover Cirencester Memorial Centre Reception and whereby staff travel will be paid. Cirencester Memorial Centre is a community mental health satellite base which supports patients living in Cirencester and the surrounding areas.It is essential that the successful candidates has a confident, calm and empathetic approach and are able to communicate effectively as part of a team. These roles are within a busy, dynamic and changing environment and a flexible and positive approach is essential.You will be working collaboratively alongside your Reception colleagues to ensure that all service-users are welcomed in a professional manner. You will also be managing the calls and visitor activity coming into the building, and providing a comprehensive, confidential, reception and administrative service. As well as providing support to maintain the operational function of the building, there will be opportunities to assist the Team Administrators with general administration tasks.If you are a team player with reception/administration experience and excellent customer service skills we would very much welcome your application. In return we offer a varied team environment with regular supervision, appraisals and a commitment to support staff in their continuous development.Main duties of the job
  • Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries.
  • To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
  • Recording messages as appropriate and passing these on to the correct department
  • To deal with all incoming and outgoing mail
  • Tobe competent at booking rooms using the computerised room booking system.
  • To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
  • Photocopying and maintaining adequate supplies of forms and paperwork.
  • To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System
  • Update building telephone lists as and when required.
  • Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
  • To keep the reception / waiting areas tidy and ensure notice boards are up to date.
  • To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager
This role is offered on a permanent basis, the hours are full time with shift patterns from 8.30 - 4.30 and 9.00 - 5.00 , Monday to Friday.The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.About usWe have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
  • 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
  • 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
  • 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.DetailsDate posted21 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annumContractPermanentWorking patternFull-timeReference number327-25-716Job locationsWeavers CroftField RoadStroudGL5 2HZJob descriptionJob responsibilitiesThis post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document Applicant and Staff Privacy Notice prior to applying for the role.Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render them liable to dismissal.This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visasJob descriptionJob responsibilitiesThis post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document Applicant and Staff Privacy Notice prior to applying for the role.Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render them liable to dismissal.This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visasPerson SpecificationQualificationsEssential
  • GCSE's or Equivalent
  • Good literacy and numeracy skills
Desirable
  • NVQ Level 1 in administration
  • European Computer Driving Licence (ECDL) or equivalent
Personal Skills Abilities and AttributesEssential
  • Effective communication skills both written and verbal
  • Demonstrates ability to undertake a wide range of basic administrative tasks
  • Ability to work autonomously and as part of a team
  • Proactive approach and ability to problem solve and prioritise
  • Willingness to further develop IT and clerical skills and knowledge
Desirable
  • Ability to contribute to the continuous improvement of systems and processes
Length and nature of experienceEssential
  • Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
  • Experience of Data Inputting and Retrieval
Desirable
  • Previous experience in community sector, social care or NHS
Person SpecificationQualificationsEssential
  • GCSE's or Equivalent
  • Good literacy and numeracy skills
Desirable
  • NVQ Level 1 in administration
  • European Computer Driving Licence (ECDL) or equivalent
Personal Skills Abilities and AttributesEssential
  • Effective communication skills both written and verbal
  • Demonstrates ability to undertake a wide range of basic administrative tasks
  • Ability to work autonomously and as part of a team
  • Proactive approach and ability to problem solve and prioritise
  • Willingness to further develop IT and clerical skills and knowledge
Desirable
  • Ability to contribute to the continuous improvement of systems and processes
Length and nature of experienceEssential
  • Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
  • Experience of Data Inputting and Retrieval
Desirable
  • Previous experience in community sector, social care or NHS

NHS