Floor Manager - Manchester (New Opening)

Soho House

  • Manchester
  • Permanent
  • Full-time
  • 2 months ago
Floor Manager- Manchester (New Opening)What's in it for you?
  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House ManchesterLocated in the St John's area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.The Role…At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the billMain Duties…
  • Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
  • Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”.
  • Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
  • Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
  • Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
  • Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Maintain the highest level of appearance at all times
  • Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
  • Ensure employee compliance with company standards and policies and external regulations
What we are looking for...
  • Up to 1-2 years' experience in a busy hospitality venue within a management capacity
  • Innovator and influencer with previous experience managing F&B operations
  • Excellent interpersonal skills and ability to build relationships (internal and external)
  • Strong attention to details
  • Excellent customer service
  • Fluent in English
  • Organised and reliable
  • Ability to work and maximize relationships within a diverse team
  • Computer literacy within Opera, Micros and Adaco advantageous
  • Full understanding of local authority requirements
  • Personal license holder
  • SIA knowledge, understanding and experience
Physical Requirements:
  • Must be able to seize, grasp, turn and hold objects by hand
  • Able to work on your feet for at least 8 hours
  • Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Floor Manager:
  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes

Soho House