Ward Administrator

NHS

  • Leicester
  • £14,496 per year
  • Permanent
  • Part-time
  • 6 days ago
Job SummaryThe successful candidate for this role will provide administrative support primarily to managers at our on site Inpatient unit.This person will work alongside other administrators ensuring adequate cover is maintained particularly for annual leave, absence, lunch time periods and fluctuating workloads.Main duties of the jobDuties will include: * Produce and maintain clinical reports (pressure ulcers, infections, ward activity) from Sentinel and SystmOne for dashboards, audits, and Hospice UK submissions.
  • Support policy and document management by formatting, updating, scanning, photocopying, and maintaining accurate manual/electronic records.
  • Coordinate, prepare, and service meetings (internal/external), including agendas, minutes, Teams setup, and diary management.
  • Collate, prepare, and track audits (infection control, ward clinical, cleaning schedules), reporting outcomes and outstanding issues to leads.
  • Manage ward communications: draft correspondence, circulate monthly updates/messages, and maintain information boards.
  • Provide administrative support for staff teams, including inductions, orientation packs, rota cover, document templates, and supply management.
  • Handle correspondence, telephone calls, emails, and messages professionally, ensuring timely communication across teams and external partners.
  • Liaise with multi-disciplinary teams, healthcare professionals, and external organisations to support clinical and operational functions.
  • Support patient, carer, and family needs by sending bereavement cards, handling enquiries sensitively, and providing compassionate communication.
  • Ensure compliance with GDPR, maintain patient confidentiality, and accurately archive health records and logs.
About usLOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland. We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers.DetailsDate posted28 August 2025Pay schemeOtherSalary£14,496 a yearContractPermanentWorking patternPart-timeReference numberB0003-25-0002Job locationsGroby RoadLeicesterLE3 9QEJob descriptionJob responsibilities1. Produce and maintain clinical reports (pressure ulcers, infections, ward activity) from Sentinel and SystmOne for dashboards, audits, and Hospice UK submissions.2. Support policy and document management by formatting, updating, scanning, photocopying, and maintaining accurate manual/electronic records.3. Coordinate, prepare, and service meetings (internal/external), including agendas, minutes, Teams setup, and diary management.4. Collate, prepare, and track audits (infection control, ward clinical, cleaning schedules), reporting outcomes and outstanding issues to leads.5. Manage ward communications: draft correspondence, circulate monthly updates/messages, and maintain information boards.6. Provide administrative support for staff teams, including inductions, orientation packs, rota cover, document templates, and supply management.7. Handle correspondence, telephone calls, emails, and messages professionally, ensuring timely communication across teams and external partners.8. Liaise with multi-disciplinary teams, healthcare professionals, and external organisations to support clinical and operational functions.9. Support patient, carer, and family needs by sending bereavement cards, handling enquiries sensitively, and providing compassionate communication.10. Ensure compliance with GDPR, maintain patient confidentiality, and accurately archive health records and logs.Job descriptionJob responsibilities1. Produce and maintain clinical reports (pressure ulcers, infections, ward activity) from Sentinel and SystmOne for dashboards, audits, and Hospice UK submissions.2. Support policy and document management by formatting, updating, scanning, photocopying, and maintaining accurate manual/electronic records.3. Coordinate, prepare, and service meetings (internal/external), including agendas, minutes, Teams setup, and diary management.4. Collate, prepare, and track audits (infection control, ward clinical, cleaning schedules), reporting outcomes and outstanding issues to leads.5. Manage ward communications: draft correspondence, circulate monthly updates/messages, and maintain information boards.6. Provide administrative support for staff teams, including inductions, orientation packs, rota cover, document templates, and supply management.7. Handle correspondence, telephone calls, emails, and messages professionally, ensuring timely communication across teams and external partners.8. Liaise with multi-disciplinary teams, healthcare professionals, and external organisations to support clinical and operational functions.9. Support patient, carer, and family needs by sending bereavement cards, handling enquiries sensitively, and providing compassionate communication.10. Ensure compliance with GDPR, maintain patient confidentiality, and accurately archive health records and logs.Person SpecificationQualificationsEssential
  • GCSE grades A to C in English and Maths or equivalent.
  • ECDL/CLAIT/RSA/Pitman or equivalent typing qualification or equivalent level of experience
Desirable
  • NVQ level 2 in administration or equivalent
Knowledge and skillsEssential
  • Excellent communication skills both verbal and written.
  • Good organisational skills including diary management.
  • Ability to prioritise workload, meet deadlines and provide a high quality service.
  • Minute taking.
Desirable
  • Knowledge of medical terminology.
  • An appreciation of the principles of palliative care and the needs of patients with a life-limiting illness and their families.
  • Able to contribute to LOROS Values & Behaviours.
  • Empathic
  • Ability to work within a team environment with shared responsibilities.
  • Adaptable to meet the changing needs of the role.
  • Confidentiality
  • Ability to work under pressure in an accurate and timely manner.
  • Good interpersonal skills
  • Self motivated
  • Flexible in order to meet the needs of the service
ExperienceEssential
  • Proven experience of working in a similar role.
  • Proficient in the use of Microsoft Office applications (including Word, Excel and Outlook)
Desirable
  • Previous experience of working in an administration/co-ordination type role within a healthcare environment.
  • Experience of SystmOne or equivalent Patient Record System.
  • Experience of PowerPoint and Publisher.
Person SpecificationQualificationsEssential
  • GCSE grades A to C in English and Maths or equivalent.
  • ECDL/CLAIT/RSA/Pitman or equivalent typing qualification or equivalent level of experience
Desirable
  • NVQ level 2 in administration or equivalent
Knowledge and skillsEssential
  • Excellent communication skills both verbal and written.
  • Good organisational skills including diary management.
  • Ability to prioritise workload, meet deadlines and provide a high quality service.
  • Minute taking.
Desirable
  • Knowledge of medical terminology.
  • An appreciation of the principles of palliative care and the needs of patients with a life-limiting illness and their families.
  • Able to contribute to LOROS Values & Behaviours.
  • Empathic
  • Ability to work within a team environment with shared responsibilities.
  • Adaptable to meet the changing needs of the role.
  • Confidentiality
  • Ability to work under pressure in an accurate and timely manner.
  • Good interpersonal skills
  • Self motivated
  • Flexible in order to meet the needs of the service
ExperienceEssential
  • Proven experience of working in a similar role.
  • Proficient in the use of Microsoft Office applications (including Word, Excel and Outlook)
Desirable
  • Previous experience of working in an administration/co-ordination type role within a healthcare environment.
  • Experience of SystmOne or equivalent Patient Record System.
  • Experience of PowerPoint and Publisher.

NHS