JCB Warranty Administrator

Dennison Commercials

  • Ballyclare, Co Antrim
  • Permanent
  • Full-time
  • 8 days ago
JCB Warranty AdministratorJob RoleDennison JCB have an exciting opportunity for you to join our team as a Full Time Warranty AdministratorHours & LocationThis position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.About the roleKey Duties & ResponsibilitiesEnsuring the correct application of JCB warranty policy and procedureCompleting and submitting warranty claims and invoices in an accurate and timely fashion on a daily and weekly basisKeeping accurate records, monitoring and advising on progress against warranty claim submissions, credits, rejections etcChecking any rejected warranty claims and re-submitting errors or following up on, and investigating rejected claims and the reasons for these, and challenging where appropriateEnsuring appropriate staff are informed when warranty is applicable to a machineIdentifying warranty parts to be returned to manufacturer and parts for disposal and inform parts and service teams appropriatelyParticipating in warranty audits with ManufacturerLiaising effectively with service engineers and workshop controller to ensure all appropriate information is received to be able to process warranty claims and invoices and escalate issues to Supervisor if requiredTo help support the Machine Health Check (MHC) program, liaising with our service, parts and Livelink personnelOther generic administration tasks and ad hoc duties as directed by Supervisor/ManagerAbout the companyFamily-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial, and access equipment.The Dennison Group has depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.Required Criteria
  • Relevant knowledge and practical experience of applying warranty procedures within the vehicle/plant industry
  • Experience of working in or knowledge of the plant or Agri industry
  • An excellent level of IT skills and systems usage is essential
  • Ability to work as part of a team
  • Ability to communicate effectively at all levels, both internally and externally, in a professional manner
  • A full driving licence
  • Possess the ability to collate, organize and interpret data in order to provide clear and comprehensible information
  • Approach tasks in a systematic and logical fashion ensuring completion to plan and to quality standards
  • Have a proven track record of delivering a high caliber of customer service
  • Be self-motivated, proactive and have the ability to work on their own initiative
  • Have the ability to prioritise effectively and be highly organised
  • Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
Desired Criteria
  • A technical working background or extensive technical knowledge of plant machinery is highly desirable
  • Experience of working within a franchised dealership is desirable
Skills you'll need
  • Communication
  • Administrative skills
  • Organisational skills

Dennison Commercials