Deputy Administration Manager
- Newcastle
- Permanent
- Full-time
- Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Reviewing the client work of other less experienced pension administrator team members.
- Monitoring accuracy, performance, and SLA's for the team, including activity and client performances, and taking action to ensure targets are met.
- Liaising with Administration Managers regarding appraisals and regular catch-up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
- Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities.
- Maintaining a client focused approach, able to develop trusting and credible partnerships with clients.
- Preparing, checking and issuing administration bills
- Updating internal change control and other schedules and spreadsheets as required.
- Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed.
- Deputise at Administration Manager meetings when necessary.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
- Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
- Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting.
- Experience of current pensions legislation and frameworks is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
- Previous supervisory of workflow management experience is required - ideally including performance monitoring, appraisals, recruitment etc.
- IT proficient: Microsoft Word, Excel, Outlook & PowerPoint.
- Effective management skills including awareness of management processes and motivation of staff,
- Able to demonstrate a numerical aptitude evidence by work related experience or academic achievements.
- Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered.
- Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.
- Sound commercial and business awareness.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B/6.
- Progression within a relevant pensions' qualification e.g. CPC/QPA/DPC/RPC/APMI is desirable.