
Enterprise Applications Manager
- Ealing, West London
- Permanent
- Full-time
- Manage the activities of direct reports in application maintenance and development for Software-as-a-Service (SaaS) applications (e.g., Thesis, Zoho, Moodle, EventMAP) and integrations with MS Azure cloud-based systems.
- Work with business and IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team.
- Take accountability for the availability and performance of the application portfolio, including incident management and release processes.
- Maintain stakeholder satisfaction through quality delivery and effective change management.
- Communicate defect status to management at various levels.
- Partner with technical leaders to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
- Oversee adherence to technical standards, including reviews of specifications and application code.
- Manage relationships with vendors, consultants, IT teams, and internal stakeholders.
- Stay engaged with hands-on technical work while also leading the team.
- Degree or equivalent qualification, or significant relevant work experience in a similar role.
- Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle.
- Experience working with ERP environments; knowledge of Thesis SM is advantageous.
- Previous experience in a management or supervisory capacity within an application delivery team.
- Strong communication and presentation skills.
- Demonstrated project and team management abilities.
- Develop and execute the strategic plan for enterprise applications.
- Ensure optimal performance, reliability, and availability of enterprise applications.
- Minimise downtime and end-user issues.
- Maintain effective relationships with application vendors and internal stakeholders.
- The Enterprise Applications Manager is expected to:
- Demonstrate commitment to organisational values and regulations, including equal opportunities.
- Support social, economic, and environmental responsibilities, including minimising environmental impact in the role.
- Contribute to maintaining a safe and secure working environment for staff, students, and visitors.