Intern Learning & Development EMEA (Duration: 12 months, Start Date: May 2024)
Wyndham Hotels and Resorts
- London
- £23,000 per year
- Training
- Full-time
To coordinate the delivery of Wyndham Hotels & Resorts training courses and programmes throughout the EMEA division. Training courses will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.2. Programme planning
To support the corporate training plan for the EMEA division in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed hotel brands and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development Team and leaders of the key functions in the business to ensure that all functional requirements are met.
- Scheduling and supporting Zoom sessions for corporate audience.
- Analysing evaluations from training sessions and communicating this information as appropriate.
To contribute to the appropriate design, adaptation and/ or creation of course content for the division, for example by setting up programmes, and adding classes and dates in the LMS. This may include Instructor Led content, electronically designed (e-Learning) solutions and any necessary in-country variations based on culture or legislation. They will maintain a direct link with the Global Wyndham University team to ensure continuity and alignment.
- LinkedIn Learning
- Communicating training offerings to relevant stakeholders, and managing registrations and completions
- Maintaining, analysing and updating the corporate team member training calendar and training records in LMS
- Liaising with the L&D team on training schedules
- Reporting on all LinkedIn Learning for weekly, monthly, and annual reports and dashboards
- Collecting ideas for live trainings, liaising with the department heads/ trainersand coordinating the technical set up and registrations
- Supporting on-boarding of corporate team members
- Responsible for updating the Learning & Development on-boarding content of all corporate team members
- Internship Group Project: all Interns will be involved in a business-critical project during their internship
- Taking part in HR/ Talent projects related to the HR growth in the EMEA division e.g. Recognition & Engagement, CSR, On-boarding, Recruitment & Selection
- Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability
- Communication
- Administration
- Planning and organisation
- Presentation skills
- Relationship building
- Energy
- Service orientation
- Motivation
- Flexibility
- Ability to work independently and in a team
- Cultural awareness
- Customer service
- Professional qualification (or studying towards) in a hospitality related field.
- Experience in facilitating and presenting various topics.
- Deep understanding of the training cycle and the learning environment.
- Fluency in both verbal and written English; a second language would be useful.
- IT literacy is essential.
- Proficient in the use of Microsoft Office programmes including Excel, Word, PowerPoint and Teams.
- £23,000 gross per annum, prorated for the duration of the internship
- 25 days of holidays per annum (accrued basis)
Employment Status: Full-timeEmployment DisclaimerIn some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.