Receptionist

NHS

  • Nottingham
  • Permanent
  • Full-time
  • Just now
The Oaks Medical Centre is a friendly, three partner GP practice with approximately 12,000 patients. Having obtained an Outstanding rating with the Clinical Quality Commission, we are committed to providing patient-centred care in a happy, supportive and well-organised working environment.We are looking to recruit a new Receptionist to our team. The ideal candidate will be reliable with a flexible can do attitude to work, and must be able to demonstrate exceptional customer service skills. They will be highly motivated and able to work under pressure to deadlines. The ability to prioritise workloads and communicate with all staff groups is required. Along with excellent keyboard skills and accurate data collection & entry, a keen eye for detail is essential. A medical background is preferable but not necessary as full training will be given.Hours and pay are negotiable for the right candidate. We ideally need cover on Monday and Friday (afternoons) as a minimum.Main duties of the jobTelephone Duties
  • Making appointments and signposting patients to appropriate services
  • Taking requests for prescriptions
  • Home visit requests
  • Deal with general enquiries and complaints
Reception Duties
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Handing out prescriptions
  • Respond to needs of the clinical team
  • Collect payments from patients for non-NHS services
Prescriptions
  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions
General
  • Input and extract information from Practice computer system
  • Observe health and safety guidelines at all times
  • General housekeeping
  • Any other reasonable duties as necessary
About usWe are a very friendly, forward thinking 3 Partner Practice in central Beeston with a list size of approximately 12,000 patients.At the Oaks Medical Centre we recognise that the quality of care we provide is only as good as the quality of the people that work at our practice. We are one of only a few practices in the UK that were rated Outstanding in all domains by CQC.We are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and who can expect to be provided with all the tools and support they need to enjoy working and succeeding.Benefits
  • Competitive salary - negotiable dependant on experience
  • NHS pension or NEST
  • Role fully supported. We are a medical student teaching practice with many years experience of teaching, excellent feedback from students and train administrative apprentices and Registrars.
  • Working with GPs and Nurses with a wide range of special interests including diabetes, family planning, minor surgery and dermatology
  • Hours and pay are negotiable for the right candidate.
DetailsDate posted02 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA0638-25-0001Job locations20 Villa StreetBeestonNottinghamNG9 2NYJob descriptionJob responsibilitiesTelephone Duties
  • Making appointments and signposting patients to appropriate services
  • Taking requests for prescriptions/passing on relevant information to prescription clerk
  • Giving out results under guidance
  • Ambulance transport bookings
  • Home visit requests
  • Deal with general enquiries and complaints
  • Contacting other providers
Reception Duties
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments and signposting patients to appropriate services
  • Handing out prescriptions
  • Managing online requests from patient
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of the clinical team
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints
Filing
  • Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions (when Prescription Clerk not available)
  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions
General
  • Input and extract information from Practice computer system
  • Observe health and safety guidelines at all times
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Make refreshments for other team members, participate in washing up
  • Follow all guidelines relating to Infection Control as per Infection Control Lead
  • Any other reasonable duties as necessary
Job descriptionJob responsibilitiesTelephone Duties
  • Making appointments and signposting patients to appropriate services
  • Taking requests for prescriptions/passing on relevant information to prescription clerk
  • Giving out results under guidance
  • Ambulance transport bookings
  • Home visit requests
  • Deal with general enquiries and complaints
  • Contacting other providers
Reception Duties
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments and signposting patients to appropriate services
  • Handing out prescriptions
  • Managing online requests from patient
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of the clinical team
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints
Filing
  • Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions (when Prescription Clerk not available)
  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions
General
  • Input and extract information from Practice computer system
  • Observe health and safety guidelines at all times
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Make refreshments for other team members, participate in washing up
  • Follow all guidelines relating to Infection Control as per Infection Control Lead
  • Any other reasonable duties as necessary
Person SpecificationQualificationsEssential
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
Desirable
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
ExperienceEssential
  • Experience of working with the general public
Desirable
  • Experience of working at a GP practice
  • Experience of reception work
Knowledge, behaviours and skillsEssential
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Caring, compassionate, understanding
Desirable
  • Knowledge of SystmOne
Person SpecificationQualificationsEssential
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
Desirable
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
ExperienceEssential
  • Experience of working with the general public
Desirable
  • Experience of working at a GP practice
  • Experience of reception work
Knowledge, behaviours and skillsEssential
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • Caring, compassionate, understanding
Desirable
  • Knowledge of SystmOne

NHS