Senior Product Operations Manager - Analytics Lead

Ford

  • Essex
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Ford Credit ServicesJob Description:Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale.The Product Operations team is the heart of an evolving Product Organisation of 70+ people, driving, enabling and supporting change. As the first Product Analytics specialist into the team, you'll help form the foundation for how the organisation uses data to drive decision making, as well as have opportunities to develop your product operations skills more broadly.Responsibilities:Currently, our organisation makes decisions primarily through intuition and experience. As a Senior Product Operations Manager, you'll be the catalyst who transforms us into a truly data-informed product organisation.You'll own and optimise existing product analytics capabilities, champion new technologies and be proactive in continuous improvement. While analytics and insights will be your primary focus (roughly 80% of your time initially), this role will evolve based on team needs and organisational priorities.Some weeks you might spend most of your time deep in identifying and operationalising key metrics across our products, others you might be redesigning one of our processes or overhauling a section of our knowledge hub. We're looking for someone who thrives on this variety and sees the interconnected nature of product operations work.Insights:
  • Own and drive the strategy to drive data-informed decision making across the product organisation.
  • Set the standard for tracking, using and reporting product performance and user insights for all products and teams.
  • Undertake analysis for strategic priorities and make recommendations
  • Identify, monitor and report key metrics across the product organisation
Technology enablement:
  • Take ownership of the product analytics tech stack and roadmap. We currently have Adobe Analytics available, with the potential to add more tooling.
  • Empower the product team to leverage existing tools their fullest potential.
  • Lead the charge in evaluating, selecting, and rolling out new product analytics technologies that enhance productivity and collaboration.
  • Develop and deliver engaging training programs to ensure seamless adoption and optimal utilisation of tools across the team.
People development:
  • Be a champion for continuous learning by actively contributing to initiatives that foster professional growth within the product team.
  • Build analytics literacy across the product organisation, from basic metrics interpretation to advanced analysis techniques, ensuring every team member can leverage data in their daily decisions.
  • Build and nurture strong relationships across the organisation, bridging the gap between Engineering, Design, business stakeholders and the Global Data, Insights and Analytics Team.
Ways of working:
  • Analyse, streamline and automate existing and new processes to enable teams to do their best work.
  • Contribute to our evolving product development lifecycle, from planning cycles to delivery processes.
  • Jump into solve operations challenges as they arise, whether that's organising stakeholder alignment sessions or optimising our product review process.
  • Design and implement robust reporting mechanisms to track progress, measure performance and identify areas for improvement.
  • Contribute to the Product Organisation knowledge base, creating and managing engaging content to drive understanding of product analytics and metrics.
Qualifications:The minimum requirements we seek:
  • 5+ years of experience in product analytics, data analysis, product operations, or a related field, with at least 2 years spent in a product environment.
  • You have defined metrics, set up useful dashboards and undertaken data analysis that has led to impactful product decisions.
  • You have experience identifying, rolling out and managing product analytics tooling for internal teams.
  • You have a track record of making improvements to processes and ways of working, including influencing a wide variety of stakeholders to make evidence-based decisions.
  • You have successfully managed ongoing operational activities, ensuring they run smoothly, consistently and effectively.
Additional Information:The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disabilityThis position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.#LI-SN2 #FordCredit

Ford