Japanese Speaking Transaction Banking Associate

Adecco

  • London
  • Contract
  • Full-time
  • 27 days ago
Job title: Japanese Speaking | Transaction Banking AssociateLocation: London/HybridDuration: until 31/03/2026Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.The role:As an Associate in GTBD, you will be responsible for processing customer documentation to enable the efficient delivery of electronic banking services through proprietary platform. Your role involves ensuring accuracy and timeliness in documentation, maintaining clear communication with clients, and supporting GTBD through key control functions such as fee checking. By delivering high-quality service and operational support, you will contribute to enhancing the overall customer experience and strengthening internal service standards.Responsibilities:
  • Documentation Management:Oversee the end-to-end handling of EB-related documentation, ensuring all customer instructions are accurately interpreted, processed, and reflected in internal systems.
  • Customer Communication:Maintain clear and responsive communication with customers throughout the documentation process, ensuring their needs are met and queries are resolved promptly.
  • Interdepartmental Coordination:Provide clear and accurate instructions to relevant departments for service and fee setup, ensuring seamless execution of customer requests.
  • Collaboration with Promotion Team:Work closely with the Promotion Team to ensure they can follow up with customers effectively, including introducing additional products or services.
  • Regional Support:Assist colleagues in other regions, particularly in the Continent, with documentation processing when additional support is required.
  • Governance and Compliance:Ensure all agreements are updated in coordination with legal teams, and that procedural manuals are revised in line with any changes.
  • Process Improvement:Identify and propose improvements to enhance the efficiency and effectiveness of documentation handling processes.
Requirements:
  • Fluent in English and strong verbal and written command of Japanese.
  • Financial services sector experience, especially in corporate cash management including e-banking, cash pooling, H2H/Swift
  • Strong written and oral communication skills
  • Strong interpersonal skills, able to partner and collaborate with internal stakeholders
  • Effective time management, planning and organisational skills
  • Self-motivated, adaptable and flexible in a team environment
  • Client-focused, while maintaining a strong controls mind-set
Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco