Account Manager
- Middlewich, Cheshire
- £30,000 per year
- Permanent
- Full-time
£25,000 – £30,000 per annum (depending on experience)
28 days (including Bank Holidays)
8:00am – 5:00pm (Monday to Friday)Overview:We’re looking for a proactive and customer-focused Account Manager to join our internal sales team. This is a fantastic opportunity for someone with strong communication skills, a collaborative mindset, and a passion for delivering exceptional customer experiences in a fast-paced environment.Key Responsibilities:
- Deliver first-class customer service, sales, and support as part of a dynamic internal team.
- Handle inbound calls confidently and professionally, selling to new and existing customers.
- Build and maintain strong relationships with internal and external stakeholders.
- Develop a deep understanding of the full product range to provide expert advice.
- Support team goals and contribute to a high-performance culture.
- Accurately report on sales activity, pipeline, and performance metrics.
- Show a strong desire to learn, grow, and progress within the role and business.
- Revenue: Achievement of monthly and quarterly sales targets.
- Gross Profit: Effective pricing and margin management.
- Customer Experience: Client feedback, Net Promoter Score (NPS), and retention rates.
- Clear, confident, and professional communication skills, especially over the phone.
- Strong multitasking and prioritisation abilities.
- Team-oriented with a positive and collaborative attitude.
- Passionate about customer service and relationship-building.
- Goal-driven and comfortable working under pressure.
- Proficient with CRM systems, Microsoft Office, and digital tools.
- Previous experience in a customer-facing or sales support role (preferred).
- A-levels or equivalent; a degree in Business, Marketing, or related field is a plus.
- Full UK driving licence (preferred for client visits).