Experience Manager

• You’ll be designing, running and delivering the digital bank of the future with responsibilities residing in the creation and delivery of all digital experiences, propositions and channels
• Through identifying opportunities to digitise, improve and manage digital experiences, you’ll deliver increased customer value through our digital channels, propositions, products and services
• This is an opportunity for you to develop your knowledge and skills in an environment that offers a real investment in your development

• Monitoring competitor activity across our digital channels and propositions and identifying responses to changes in the market
• Delivering digital experiences that can better meet customer needs at key moments and resolve pain points, taking into account research on NPS, complaints analysis and risk requirements
• Managing interdependencies and cross-team synchronisation, ensuring that teams have a clear understanding of how their work helps the customer
• Creating high-quality presentations and updates, collaborating with a broad range of stakeholders to ensure the accuracy of content and information
• Making sure that relevant compliance, conduct, control and risk policies are followed by the team

• Effective verbal and written communication skills with demonstratable experience of applying this with stakeholders at all levels
• A problem-solving mindset, with a focus on overcoming obstacles to deliver great customer experiences
• The ability to adapt and work under pressure, whilst maintaining a high standard of output
• Demonstratable stakeholder management skills
• Experience in using design methodology to execute strategic propositions
• The ability to demonstrate creative thinking
• Experience in seeking out and analysing varied data, conducting analysis to reach conclusions, and presenting these succinctly to influence decisions with senior audiences
• Experience in developing innovative and impactful customer experiences
• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers

NatWest Group