User Researcher
Informed Solutions
- Altrincham, Greater Manchester
- Permanent
- Full-time
- Apply user centered design principles at all stages of the project, using your knowledge of human factors, ethnography, and user-centered design processes to ensure an iterative and user focused development environment.
- Evaluate and monitor our clients’ experience across multiple touch-points and platforms, as well as reviewing proposed designs and anticipating any usability issues they may cause.
- Collaborate with designers, product owners, developers and analysts to provide teams with research solutions and key insights that will inform product development.
- Support consultations and building relationships with senior stakeholders on a daily basis.
- Draw on a suite of UX research methodologies, deploying them continuously or tactically as appropriate.
- Regularly conduct, moderate and analyse user-testing sessions on clients’ services, rapidly turning observations into actionable design recommendations.
- Plan, coordinate and manage all practical aspects of user-testing sessions (with team support) including writing participant recruitment briefs and managing external suppliers.
- Employ remote user testing, session-tracking, heuristic evaluation, competitor analysis, site intercepts, surveys and IA activities as projects require.
- Develop Informed’s UCD thinking, practice and methods – to maintain our position at the forefront of digital transformation.
- Mentor and coach graduates and early-career colleagues to strengthen our community of practice, building for our future success.
- User research delivery experience in a consultancy, agency or in-house setting.
- A degree, or equivalent experience, in psychology, behavioural sciences, HCI or similar.
- Demonstrable regular experience of moderating one-to-one usability sessions – and (ideally) training in interviewing techniques.
- Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
- Experience of using a variety of commercial UX research tools.
- Knowledge of UCD principles and best practices
- Delivering digital services in accordance with best practice and the latest and most relevant design manuals.
- Able to work under pressure and to short deadlines with a clear sense of priority within a fast-paced and agile environment
- Excellent work planning capabilities and time management skills
- Ability to balance conflicting deadlines and priorities
- A meticulous attention to detail
- Punctuality, reliability, and a clear commitment to your role
- InformedACADEMY© – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Weekly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals