ARN Customer Service Advisor

Activate Group

  • Huddersfield
  • £26,208 per year
  • Permanent
  • Full-time
  • 2 days ago
Customer Service Advisor
  • Department: ARN
  • Location: Huddersfield
  • Hours: 40 hours per week
  • Salary: From £26,208
Why Avant?At Avant, we don't just offer jobs – we build careers. We're proud to be recognised as a leader in the automotive aftercare sector, working with some of the UK's largest fleets and insurance companies. What sets us apart?
  • We've developed our own bespoke software to make managing claims faster, easier, and more transparent.
  • With a network of over 600 repairers across the UK, we're one of the largest independent repair networks in the country.
  • Our success is built on our teams, and we invest heavily in training, recognition, and wellbeing.
  • As part of the Activate Group, we're a growing business with exciting career opportunities.
When you join Avant, you're not just part of a team – you're part of the best in the industry.About the roleWe're looking for a Customer Service Advisor to join our Huddersfield team and play a key role in supporting customers and clients through their vehicle repair journey. If you thrive in a fast-paced environment, enjoy problem-solving and pride yourself on delivering excellent service, we'd love to hear from you.What you'll be doing
  • Managing vehicle claims end-to-end, from repair instruction through to completion.
  • Handling inbound and outbound calls with customers, clients, third parties, and repairers.
  • Recording and updating claim details using Avant Group's bespoke software.
  • Taking ownership of your caseload, ensuring claims progress in line with KPIs and targets.
  • Keeping all stakeholders fully informed with accurate and detailed updates.
  • Meeting and exceeding agreed service levels.
What we're looking for
  • A positive, resilient attitude with a passion for delivering excellent service.
  • Strong communication skills, both written and verbal.
  • Ability to manage your time and workload effectively.
  • Problem-solving skills with confidence to make decisions.
  • Comfortable handling a high volume of calls each day.
  • Experience in a fast-paced contact centre environment (desirable).
  • Knowledge of the insurance or claims industry (desirable).
What you'll get in return
  • 33 days' holiday (including bank holidays).
  • Personal health cash plan – reclaim costs like dental and optical check-ups.
  • Enhanced maternity, paternity, adoption and shared parental pay.
  • Life assurance (3x basic salary).
  • Free fruit, breakfast, and weekly lunches.
  • Birthday surprise for every team member.
  • Free on-site parking.
  • Regular social events.
About usWe work with some of the UK's largest fleets and insurance companies, supporting drivers after road incidents from our Huddersfield contact centre. With a repair network of more than 600 repairers across the UK, we manage the process from start to finish, ensuring every driver is back on the road quickly and safely.

Activate Group