Governance & Compliance Lead

RAC Motoring Services

  • Bristol Area
  • Permanent
  • Full-time
  • 13 days ago
Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We're looking for a Governance & Compliance Lead to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.As our Governance & Compliance Lead, you'll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You'll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home.As a Governance & Compliance Lead at RAC, you'll get benefits that go the extra mile
  • Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.
  • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
  • Time Off That Matters - enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
  • Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
  • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
  • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What you'll do…
  • Lead and manage governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions are completed.
  • Drive first-line compliance with Consumer Duty, supporting both BAU activities and project-based initiatives.
  • Collaborate with cross-functional teams to embed a culture of accountability and transparency.
  • Conduct post-implementation reviews to assess customer outcomes and business impact.
  • Support the development of training and awareness materials to promote understanding of compliance standards.
  • Maintain accurate records and evidence of governance decisions and outcomes.
What you'll need… * Financial Services Experience - Proven background in governance, compliance, or risk roles.
  • Consumer Duty Knowledge - Clear understanding of the FCA's expectations and practical implementation.
  • Insurance Insight - Familiarity with personal lines products and trading models.
  • Stakeholder Savvy - Strong communicator, able to influence and collaborate across teams.
  • Detail-Oriented & Agile - Highly organised, proactive, and comfortable working at pace.
We're Orange HeroesAt the RAC, we never stand still. With a legacy of over 125 years, it's this restless drive for better that's earned the trust of over 12.5 million members and it's why we're on a mission to be the UK's number one motoring services provider.That commitment to excellence isn't just felt by our members, it's echoed by our people too. With a 4.5-star rating on , our colleagues recognise the RAC as a place where ambition, support and authenticity come together.We're all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you're invited to bring your full self to it.About YouNot SpecifiedAbout UsNot Specified

RAC Motoring Services