Managing Agent Payment Officer
- Ealing, West London
- £32,248-33,945 per year
- Contract
- Full-time
Location: Ealing - London
Salary: £32,248 - £33,945
Fixed term contract - 12 monthsA2Dominion is a residential property group with a social purpose to improve people's lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.
We're a strong player in our field and we're part of the G15, a group of the largest housing providers in London. We're proud of our commitment to our customers.Role Purpose
Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. Scrutinizing invoices to ensure value for money and reducing financial penalties for late payments, protect A2D from overcharging and erroneous payments.
Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation.Key responsibilities/deliverablesPurchase Orders / Payments
- Ensure invoices are coded correctly for processing and paid on time to avoid incurring fines/penalties.
- Work with internal colleagues to ensure that invoices and demands for payment are verified and agreed before processing.
- Challenge erroneous fines/penalties where payment was made within the agreed contractual timescales.
- Identify demands for unplanned works and verify liability with reference to the headlease prior to seeking approval from relevant internal business partner (LPM/NO, M&E, Asset Delivery, etc).
- Obtain additional information from Managing Agents to support payment requests and ensure clarity/visibility in cases where we are to recover the costs from customers.
- Challenge all unreasonable or erroneous payments on behalf of, and with support from, internal stakeholders.
- Record all requests and payments in the designated format.
- Maintain all internal performance reports as directed.
- Interpret reports to identify areas of improvement and under- performance.
- Ensure that all internal records are maintained and up to date (managing agent contact details, Principle Accountable (PAP) and Accountable Person details, section 20 notices, service charge budgets/actuals, etc.)
- Run a clear and simple system of reporting on supplier and client performance in terms of payments, standard of work, breaches of terms, etc.
- Provide advice and guidance to Property Management Teams in dealing with Superior Landlord and managing agent issues with specific reference to the headlease and any statutory regulations.
- Support the Property Management Team in resolving any legal issues and working with in-house Legal.
- Work with appointed solicitors/internal legal team to deal with any litigation relating to MA including applications to the First Tier Tribunal.
- Scrutinise service charge budgets and I&E accounts for obvious errors and report concerns to internal stakeholders.
- Challenge Managing Agent with discrepancies and withhold payments where appropriate.
- Maintain a visible record of Budgets /I&E Accounts for internal stakeholders.
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
- Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
- Excellent communication skills, both verbally and written.
- Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues.
- Ability to work effectively under pressure and to meet deadlines and targets.
- High level of attention to detail
- Accurate interpretation of financial data / service charge statements
- Able to prioritise and work in an organised manner
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.