
SC Infrastructure Support Engineer CGEMJP00310748
- Wokingham, Berkshire
- Contract
- Full-time
- Oversee and manage physical access of supplier teams into control centres
- Ensure supplier activities (e.g. cable relaying, patching) are conducted according to site protocols
- Maintain accurate logs of access, work performed, and any incidents or deviations
- Act as liaison between client teams and suppliers to coordinate schedules and resolve access-related issues
- Respond to urgent access requests, including after-hours site visits when necessary
- Uphold safety, security, and compliance standards during all on-site activities
- Monitor and maintain physical and virtual infrastructure systems (servers, networks, storage)
- Perform routine checks, diagnostics, and preventive maintenance on hardware and systems
- Troubleshoot and resolve infrastructure-related incidents and service requests
- Support installation, configuration, and upgrades of hardware and software components
- Maintain documentation of infrastructure assets, configurations, and procedures
- Collaborate with IT teams to ensure system availability, performance, and scalability
- Assist in disaster recovery planning and execution
- Ensure compliance with IT policies, standards, and security protocols
- Participate in infrastructure projects, migrations, and rollouts as needed
- Strong organizational and administrative skills
- Familiarity with physical infrastructure environments (e.g. cabling, patch panels, server rooms)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Experience with Windows and/or Linux server environments
- Knowledge of virtualization technologies (e.g. VMware, Hyper-V)
- Basic understanding of cloud platforms (e.g. Azure, AWS) is a plus
- Excellent communication and coordination abilities
- Ability to work independently and manage multiple priorities
- Willingness and flexibility to travel to client sites, including outside standard working hours
- Prior experience in infrastructure support, systems administration, or IT operations
- Certifications such as CompTIA Server+, Network+, Microsoft Certified: Azure Administrator, or similar
- Experience working with third-party suppliers or contractors
- Commitment to safety, procedural compliance, and operational excellence
- Analytical mindset with strong problem-solving skills
- Calm under pressure and responsive to urgent operational needs
- Familiarity with ITIL practices and service management tools.