Test Centre Manager
- Holborn, Central London
- Permanent
- Full-time
- To ensure that the facilities, operations and performance at the assigned test centres meet the standards of Prometric and its testing clients.
- To plan working rotas and supervise Test Centre Administrators
- To act as a TCA to administer tests
- To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification etc. is carried out correctly.
- To answer telephone enquiries and provide information about testing to candidates.
- To support operations and technical personnel with data communications, ensuring that these are successfully completed.
- To file irregularity reports for unusual situations or complaints.
- To calculate and approve timesheets and expenses for all staff, submitting to the Senior Manager at appropriate times.
- To provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM will also be responsible for holding keys to the testing facility.
- To operate the Digital Video Recording System and to train all staff to use the system
- To actively participate in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
- To maintain a working knowledge of policies, practices and procedures.
- Flexibility regarding hours and support additional business activities which may include attending other locations
- Customer Service experience
- Management experience
- Ability to meet commitments
- Responsiveness to management direction.
- Excellent interpersonal skills
- An ability to operate as part of a team.
- A good general standard of education with a minimum grade C or above in GSCE (or equivalent) English and Maths