
Property Administrator
- Shoreditch, East London
- £28,000-30,000 per year
- Permanent
- Full-time
- Process member applications, conduct reference and credit checks, and guide applicants through the onboarding journey with clarity and professionalism.
- Prepare, issue, and track tenancy agreements, ensuring timely execution and full compliance with lettings standards.
- Manage the key inventory system, including issue, return, replacement, and secure storage of all property keys and fobs.
- Work closely with housekeeping and front-of-house teams to coordinate room readiness and schedule key handovers.
- Oversee member arrivals and departures, including conducting inventory checks, check-ins, and deposit returns.
- Respond to member queries and requests received via the inbound mailbox.
- Coordinate repair and replacement requests, liaise with members to arrange access, and ensure issues are resolved efficiently before, during, and after tenancies.
- Maintain accurate and up-to-date including member contact details, invoices, discounts, and payment data.
- Previous experience in a property administration or lettings role.
- Understanding of lettings regulations would be beneficial.
- Excellent organisational and multitasking skills in a fast-paced environment.
- Impeccable attention to detail and accuracy in all work.
- Strong written and verbal communication skills.
- Flexible, proactive, and adaptable to evolving needs and responsibilities.
- Committed to delivering high service standards and positive member experiences.