IT Support Technician

• 1st line support for all IT related issues

• Dealing promptly and efficiently with IT support requests, triaging and escalating where necessary

• System administration of Office 365 and Zoho One software suites

• Build and administer reports to support business needs

• Live and breathe the vision, mission and values of Classroom Secrets

• Take responsibility for your own professional and personal development

• Actively assist and advise colleagues on all IT related issues

• Answering support tickets and colleague queries

• Dealing with a range of IT and web related queries

• Create innovative and forward-thinking ideas to improve how we use our technology

• Administrative tasks such as new user setup, access control, system updates, application testing, disaster recovery, report writing

• Other ad-hoc tasks and projects as required to ensure the smooth running of the business

• Excellent at confidently troubleshooting and researching, resulting in a prompt and appropriate resolution

• Understanding the various scope and functionality of applications and systems

• Experience of system administration, particularly Office 365 and Zoho One (desirable)

• Understanding that each colleagues’ IT literacy levels are different and how to communicate with them effectively

• Recognising and taking opportunities to maximise your role in addition to the duties listed on this job description, such as having an idea outside of your working hours and sharing it with your team or manager

• Identifying your most productive time of day and utilising this to have success in your role

• Understanding how our applications and systems can change our colleagues' working lives for the better by considering every detail during colleague contact

• Effectively managing your own workload and deadlines within the working week

• Liaising with other team members and managers to ensure swift turnaround of work within set deadlines

• You get to make a difference in your role: everyone here does – each role counts. Our vision is to be the most trusted educational resource provider for teachers, schools, parents and tutors worldwide.

• A friendly, flexible environment where people are happy and encouraged to help and support you in your role

• A relaxed working environment where we take pride in our family feel atmosphere.

• A supportive onboarding experience, including a dedicated buddy to help you settle in

• A challenging role you can make your own where no two days are the same.

• Holidays, plus the option to purchase up to 15 days annual leave (pro-rata for part time)

• Opportunities to have regular one to ones with the Directors to share feedback and make suggestions.

• Personal development hour

• In-house mentoring programme

• Contributory pension scheme

• 6 months supported probation period.

• Wellbeing at Work Program – we take well-being seriously and have a dedicated Wellbeing Committee working to provide tools to support colleague well-being aligned to 5 key pillars (and backed by research); Social, Mental Health, Physical, Learn and Environment.

• Flexible working opportunities aligned to both your personal needs and business requirements to make it easier for you to get your job done!

• The option to work completely remotely, in the office, or a hybrid working mix of both! Occasionally you may be required to attend the office, or meet colleagues in a co-working space but you would be provided plenty of notice.

• Regular Company Away Days

• Candidates must have the right to work in the UK. We are unable to offer sponsorship.

• We are fully remote and so you must have your own IT equipment (e.g. laptop or desktop), good internet access and a suitable environment to work from.

Classroom Secrets